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Quality Assurance Lead (Listing and Content) - Operations, Shopee

Shopee

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2-4 Years
11 days ago
16 Viewed
0 Applied

Job Description

Job Description:

  • Be responsible for monitoring and reporting on agent performance in terms of accuracy and consistency.
  • Observe, understand, and develop a sense for market trends, product classification, user behaviors, content quality, etc to implement optimal solutions for daily issues and long-term process efficiency.
  • Design, implement, and improve content quality standards for all assigned workflows.
  • Be responsible for the communication chain in terms of policy changes and escalation from internal and external teams.
  • Support the development, maintenance, and training of content policies, knowledge tools, and platforms for Listing and Content.
  • Provide insights, risk and value assessment on current processes and adapt to business requirements by continuously analyzing existing policies and procedures to bridge policy gaps, conflicts, and inconsistency
  • Provide coaching and guidance for subordinates
  • Assist team leader in other tasks assigned

Requirements:

  • 2+ years of experience in tech/or e-commerce companies, preferably in Quality Auditor or Process Trainer as a team leader
  • Knowledgeable in Customer Service, Seller Operations, Listing or Content Moderation is a plus.
  • Ability to demonstrate a sense of integrity and fair judgment for ambiguous, non-precedent situations
  • Time management & task management skills
  • Good communication skills, both written and spoken
  • Good team management skills
  • Being able to communicate in English (spoken and written)
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Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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