Project Administrator (Patient Support Programme)

Project Administrator (Patient Support Programme)

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Not Specified

Job Description


Job Overview
To Promote pharmaceutical products targeted to health professionals and potential clients according to the established guidelines by the company, contributing to the consecution of established goals.

Essential Functions
. Analyze and dominate their territory, by carrying out a work plan that allows to make the promotion, distribution and products's sales to their actual and potential customers.
. Listing and classifying customers, maintaining an updated database.
. Develop the work plan according to the sales targets.
. Identify and satisfy customers needs opportunely.
. To obtain information in drugstores about the pharmaceutical product is sales from the company and competitors.
. Do sales work with doctors, health centers and hospitals according to the projects needs.
. To maintain constant and direct communication with their District Manager.
. Elaborate work reports according to the projects guidelines.
. Schedule and coordinate customer fulfillment requests for project.
. Monitor project schedule, escalate discrepancies and support issue resolution.
. Serve as primary scheduling and operations point of contact for project and external stakeholders.
. Develop and implement patient support program and scheduling procedures and process improvements.
. Establish and maintain all project documentation including all service protocols, records and reports according to the scope of work and SOPs.
. Calls patient to confirm and request for patient invoice.
. Receives scanned Prescription and E-mail Invoice from Pharmacy
. Complying with data protection law, including responding promptly to queries
. Verifies both invoices against prescription
. Calls patient to check regular drug dispensing & receipts
. Conducts Monthly reconciliation Develop and coordinate all information and communications for assigned project.
. Update and maintain internal databases, tracking systems and project plans.
. Prepare, analyze and distribute status, tracking and project reports.
. Prepare presentation materials for meetings and project summary data.
. Provide project management and operational support as directed by stakeholders.

. Bachelor's Degree
. Bachelor's Degree or equivalent studies in Pharmacy, Nursing, Life Sciences, etc
. Demonstrates proficiency in the following:
. Excellent communication, organizational and interpersonal skills
. Written and verbal communication skills
. Problem solving skills
. Fully competent in Microsoft Office programs (Word, Outlook, Excel
. Effectively and efficiently manage multiple tasks
. Assimilate and learn new information quickly
. Enthusiastic, projects a positive attitude, and easily adapts to change
. Able to establish and maintain effective working relationships with coworkers, managers and clients
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at

Job Details

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IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 79,000 employees, IQVIA conducts operations in more than 100 countries.
IQVIA is a global leader in protecting individual patient privacy. The company uses a wide variety of privacy-enhancing technologies and safeguards to protect individual privacy while generating and analyzing information on a scale that helps healthcare stakeholders identify disease patterns and correlate with the precise treatment path and therapy needed for better outcomes. IQVIA’s insights and execution capabilities help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific advances, in an effort to advance their path toward cures. To learn more, visit

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