PRODUCT SPECIALIST

Company Description

Trails of Indochina distribute our destination services throughout South East Asia through two distinct identities. Servicing trade partners who market (and operating globally), we serve as both a Destination Management Company (DMC) and a boutique, luxury tour operator. Our services fulfil guest experience at the highest level with attention to detail for our trade partners in delivering excellence in both client services and guest satisfaction.

Role Description

This is a full-time on-site role in Ho Chi Minh City, Vietnam for a Product Specialist in Markets. The Product Specialist will be responsible to independently identify & develop new products, inspecting, researching, packaging and promoting them. The role is also to handle all product requests from Sales & Marketing departments through coordinating with local and regional product representatives including core and non-core destinations in SE Asia.

In addition, this role will support inside and outside sales staff/ Work directly with FAM trips inquiries and New accounts on niche products including all training. Also will coordinate with Contracting Executive to ensure the accurate and updated Products information on TP system, website and other platforms of the company.

Product Development

Researching/ Analyzing new products and touring options based on inspections of sights/ new updates from regional offices/non-core suppliers then packing them into Products modules and promoting them through presentation. Create new products as per yearly KPI.

Researching and identifying new hotels/restaurants/boat/vehicle suppliers. Update to relevant departments.

Communicating with suppliers to collect info and negotiating rates for new Products.

Creating customized itineraries and quoting based on requests from Sales/Marketing/Agents/RPM/CEO/PCCS/FAM/ Ad hoc inquiries.

Prepare and conduct the training for internal/external sales and agents.

Product Communication

Supervising and Coordinating with local product representatives in regional offices (or local suppliers in SE Asia) to collect relevant information and necessary component for new product/touring options.

Making and delivering training for Sales and relevant departments to increase product and destination knowledge.

Filling Health & Safety audit form of Hotel/Vehicle/Boat or Coordinating with local product representatives to complete it.

Assisting for daily Sales request, question/inquiry from Agent or other departments.

Update monthly newsletter (RDU)for Marketing/All necessary department and other reports by collecting information from the local representatives/ local suppliers/ GMs with specific deadlines.

Liaising with relevant department to solve any problems related to Product/Modules rates.

Working closely with marketing team to update new product information for regular newsletters.

Willing support and assist other Product Specialist, PCCS when needed.

Set up monthly meeting with Sales, BD team, Marketing & ROs

Resource Management

Creating new product modules/ PCMs

Be responsible for Product Master file

Conducting updates & changes on all TOI supporting document resources on the head office product server or any other file storage platform (Pocket Guides, Map, Pre-Departure info, Country Overview, List of restaurant, List of vehicle, List of weather etc.)

On top and be responsible for the company land tariff documents and specific tariffs for individual agents according to sales requirements. Make sure HO can issue WS Tariff meet the deadline with accurate format.

Work closely with System team to make sure online tariffs monitored properly.

On top and coordinate with Contracting Executive to update PCMs then inform all necessary department with a report for all the affected booking and provide a solution/back up products.

Assist and working closely with Product Coordinator/Product Admin to update/maintain Media and TOI product galleries.

Qualifications

Baccalaureate, degree or equivalent work/life experience

In-depth product and destination knowledge of all or most countries in which TOI operates including Vietnam, Cambodia, Laos, Thailand, Myanmar, Indonesia, Singapore, Malaysia, Philippines, China, Hong Kong, Taiwan, Japan, South Korea, Bhutan, Sri Lanka, Nepal

3-5 years experience in an inbound travel company in SE Asia

Experience in working with different cultures.

Excellent written and spoken English

Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)

Experience in effectively working at all levels within an organization, including delivering presentations (PowerPoint, WebEx, etc.), co-coordinating training sessions, etc.

Flexibility to work overtime and travel as required

Ability to work under pressure

Long term commitment