Post Disbursement Monitoring and Loan Retention Specialist

Post Disbursement Monitoring and Loan Retention Specialist

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Perform call dunning activities to remind delinquent hard-core customers of providing supporting documents in line with loan purpose. Following process and scripts to follow up with clients to make sure that all post disbursement of ML is complied with CCPM and the Bank strategy.

  • Perform call and necessary activities including collection, compilation of loan document to retain clients who intend to partially or fully early redeem the loans before loan expiry. This activity is executed within the Retention policy developed by Secured lending product team with endorsement by respective VCGMs.


  • Accountable for ensure and effective chasing customer to obtain post disbursement documents the daily, weekly and monthly target.

  • Accountable for ensure and effective retention policy to reduce the early attrition as well as increase the actuarial life of the respective secured lending products.


  • Sending reminder letters, postcards, facsimile notices, telegram to customers who are unable to be located.

  • Following up the result of all collections activities which have been done to see how it is successful.

  • Responsible for working expeditiously on all accounts assigned and updating collection diaries in the collections tracking reports.

  • Following up customers&rsquo requirement e.g. waiving interest or penalty fee, changing address etc.

  • Having solution to help customers&rsquo prob`lem with obtaining reasonable outcome to the bank.

  • Handling daily report of delinquent accounts which have been called or visited to report the result of those activities to ML and PCA Value Centre Head

  • Advise client and execute the retention policy including but not limited to proceed top-up loans of ETB client as per approved Retention policy.

People and Talent

  • Responsible for maintaining the professional image of SCB through compliance with the guidelines specified in the, Bank&rsquos Code of Conduct/Collectors&rsquo Code of Conduct

  • Ongoing self refresher training on Money Laundering Prevention.

  • Accountable for complying with the Bank&rsquos compulsory training curriculum and additional development programs.

Risk Management

  • Monitoring and reporting suspicious case of fraud or any sign of risk occur

  • Monitoring and reporting suspicious money laundering transaction/activities to Country MLPO

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • ML and AL customer

  • Sales Team

  • Relationship Manager

  • Lending Operation

  • Credit Initiation

Other Responsibilities

  • Other duties assigned by Secured lending products, Head and/ or Value Center General Manager.

Our Ideal Candidate

  • Completed all E-learning and other required off-line trainin

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
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