POS Platform, Specialist

POS Platform, Specialist

AIA Group
3-4 years
Not Specified

Job Description

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you Then read on.
WE ARE LOOKING FOR .....POS Platform, Specialist who is responsible for managing non-core systems to ensure systems and process enhancement/modification for existing products/new products, business rules set-up/revised, and build up user manuals accordingly, coordinate/ represent Platform/Complex/Payment&Simple teams at inter-department projects
Roles and Responsibilities:
Systems & Process enhancement/modification
  • Responsibility of user requirements and collaboration with project team (Product, Acturial, IT) in order to update/ adjust/ enhance non-core systems for new products & existing products features revised/existing product day 2
  • Ensure business rules are set-up and revised accordingly to new products/existing products revised
  • Review/maintain/update manuals for non-core systems which captures/update all changes in order to guide POS users with right understanding
  • Join in projects related systems and other related/connected systems
  • Build/maintain/enhance control reports for Complex/Payment&Simple team to mitigate error.
  • Responsibility for related audit reports and other department report related to POS side.

Cross-functional/ Inter-department & other
  • Coordinate with othes departments to handle/resolve crisis/complaint cases
  • Join in new products design/launching and existing products enhancement.
  • Participate in other cross-functional projects relating to operating efficiency and customer service quality
  • Work with TPA in initiatives/projects related CO
  • Performs other responsibilities and duties periodically assigned in order to support company's business.

  • Education - University Graduate
  • Experience - At least 3-4 years of experience in POS service at insurance company & at least 1 year of experience in systems related
  • Certifications/licenses - LOMA is preferred
  • Special skills: Good in communication and interpersonal skill, decision-making skill, management skill and planning skill
  • Customer Service Mindset
  • Good in English speaking and writing is preferred

Job Details

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