Operations - Social Media Associate

Operations - Social Media Associate

Shopee
Not Specified
Not Specified

Job Description


Job Description:
CONTENT CREATION:
  • Content creation (text & design) to maintain engagement of niche target audience (seller on Shopee).
  • Planning content (education & branding) with audience insights crossing channels (focus on Facebook Fanpage) to achieve business objectives.
  • Work with internal teams to deliver branding content for other channels.
  • Develop and implement new initiatives (online event/contest, video production, etc.) to drive more engagement & impact on social media.

CHANNEL MANAGEMENT:
  • Identify members issues & respond to their concerns in a timely manner.
  • Monitor social noise & assist team leader in handling issues arising from social media.
  • Conducting industry research to establish users trends and habits.
  • Develop a social calendar and create weekly reports to capture key insights, popular topics, sentiment, new trends, growth metrics and translate those findings into actionable items.
  • Assist team lead in other tasks assigned.

Requirements:
  • Experienced in writing clear, creative, concise contents.
  • Have basic knowledge of Photoshop.
  • Have a good sense of process understanding and workflow optimization.
  • Good at communication, negotiation and problem solving.
  • Ability to work independently and proactively.
  • Having knowledge/experience in the e-commerce industry is a plus.
  • Basic knowledge of Facebook Ads is a plus.
  • Preferred background in online community management, with prior experiences in administrator/moderator roles.

About Shopee

Job Source : careers.shopee.sg

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