Operation Manager will be responsible for the overall operation including supply chain operation, vendor management, stakeholder's management and customer service (rescue) operation to organize and deliver the goods to our customers. Operation manager must demonstrate strong attention to detail in order to oversee daily operations such as 3PLs performance through vendor management, inventory monitoring and coordinate with product team to do replenishment of products, and coordinate with other stakeholders to improve delivery rate. In addition to having excellent organizational skills, she/he must possess in-depth knowledge of logistics and inventory control. Operation manager will work with several 3PLs and stakeholders to ensure their performance and the collaboration meets up company expectation and can deliver all the reports related to business process on daily basis.
Responsibilities:
- Coordinates with 3PL vendors to ensure distribution process starting from production process until goods delivered to our customer succeeded on time
- Leverages data to drive continuous improvement in areas such as productivity, quality, and SLA
- Creates a roadmap for tools and technology needed to ensure improvement in terms of operation through accurate reports
- Collaborate with other departments to create coordinated plans for business growth that is reflected to Delivery Rate
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
- Ensuring the productivity and performance of CS Team (Rescue & Inbound) team to generate Delivery Rate from the process
- Review current processes and improve them to develop team's performance (if necessary)
Specialized Knowledge:
- Rich knowledge on ERP and distribution/order to cash scheme
- Highly goal and result oriented
- Excellent organizational and project management skills
- Fluent in English verbally and written
- Data oriented and strong attention to detail
- Comfortable using Excel and another tools to do manual data processing
- Experience leading by influence, and success in being a driver of change in an organization
- Ability to discuss and reach an agreement in a professional manner
- Ability to manage and analyze a situation and develop a professional solution to the organization
Qualifications:
- Education: Graduate from University at least (Bachelor Degree)
- Experience: At least 5 years of relevant working experiences in the equivalent position
- Fluent in English (written and verbally)
- Strong at data processing, interpretation, and reporting
- More than 3 years experience in vendor management
- Rich in Logistics and supply chain knowledge and have an experience in logistic industry for more than 3 years
- Strong at people management
- Coming from tele sales and ecommerce industry is a plus