Operations Excellence Executive - Shopee Xpress

Job Description:

• Build dashboard, report, tracker to control the KPI and monitor it daily.
• Campaign preparation and take action on time, follow backlogs.
• Develop a deep understanding of the delivery company & actively identify operational issues.
• Actively propose Improvement Plans to make processes more innovative and better.
• Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
• Ensure that the project status, issues or changes made are communicated to both the internal and external stakeholders and documented appropriately.
• Work closely with the Operation team and Key Account Management team to grasp the Operation's problem and update customers promptly.
• Work on BAU tasks as assigned by Managers.

• 1+ years of industry experience with proven business impact.
• Excellent in communication with different stakeholders have experience in project management or operation is a plus.
• Have ownership of the project, always being active to work with relevant stakeholders.
• Strong analytical thinking and ability to learn quickly with can-do attitude.
• Advanced Excel skills and SQL is a plus.
• Excellent written and verbal communication skills in English and Vietnamese to coordinate with stakeholders from across the region.