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Operations Assistant Manager

GrabTaxi Pte Ltd
2-3 years
Not Specified

Job Description


Job Description :
The day-to-day activities:

  • Strategy & Leadership: You will be expected to drive and lead multiple business initiatives to drive value creation for GrabExpress across the Region.

  • Voice of Drivers/Merchants: Understand different groups’ needs; gather insights from sales, ops, analytics and product teams; translate these into actions / programs (product features or business improvements); and drive progress and outcome. Your primary focus will be Hanoi and North area.

  • Project/Program Management: End- to-end ownership and implementation of projects. Influence prioritization and project-manage roadmaps to ensure needle-moving projects are executed successfully.

  • Stakeholder Management: Be a trusted regional business partner for sales, operations, product and other teams across different business units for merchant-related initiatives. Drive strong collaboration and communication across the company.

  • Product Roadmap Management: you understand their pain-points and requirements; formulate high-level solutions to be communicated to product & engineering teams; help prioritise based on impact; and agree on a rollout approach and schedule.

  • Analytics: Work independently with analytics and other relevant teams to develop business metrics, analyse performance, derive actionable insights, drive impact, and compare actual outcome post-rollout to estimates

  • Get your hands dirty: Willing to be hands-on in producing tangible deliverables (project plans, status reports, day-to-day execution on the ground, etc

The must haves:

  • Bachelor’s/Master’s degree from renowned institute 2-3 years previous experience in tech/management/technology consulting/management consulting/project management

  • Strong business acumen, customer focused, team and results-oriented

  • Strong project management, communication and stakeholder management skills. Able to articulate problems and obtain buy-ins from different teams

  • Strong analytical and creative problem solving skills

  • Ability to work and navigate through dynamic/complex environment

  • Self-driven, a highly-motivated individual who can drive progress and impact

  • Handles multiple competing priorities in a fast-paced, deadline-driven environment

  • The ideal candidate will be one who is passionate about doing work that can contribute to a real impact to society, self-motivated, detailed oriented, passionate about technology, excellent communications as well as problem solving abilities. You are comfortable to work with an ambiguous, evolving situation, take charge and responsibility in a complex environment

Nice to have:

  • Prior product management experience

  • Good understanding of Logistic services.

Get to know Grab:
Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.
Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.
If you share our vision of driving South East Asia forward, apply to join our team today.

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