Operational Account Manager - Vietnam

Operational Account Manager - Vietnam

e27 media platform
Not Specified
Not Specified

Job Description

First things first: What is this role about
You're probably expecting an eye-catching, mesmerizing job description that will sweep you off your feet, flavoured with the coolest startup jargons. After all, we're a Sequoia-backed company, with an awarded woman CEO and a team across the globe that takes the word diversity very seriously. But that's exactly why we think that nothing says more than the real experience. We're underdogs who believe in the power of actions more than anything else. And as a customer-first company, we always walk the extra mile. So we asked our team of Operation Account Managers (OPAM) to tell us what their day-to-day is really like and, in a nutshell, this is what they told us.
  • Handling overall responsibility for managing our relationship with our partners
  • Monitoring, facilitating and consulting the partner during the adoption process of our technology
  • Establishing a trusted adviser relationship that works to ensure our partner's full satisfaction with our technology
  • Proactively monitor our partner's activity and provide on-time and around the clock insights and solutions to the partner
  • Liaise with our internal teams to improve our partner's outcome and the performance of our technology
  • Plan strategic campaigns to help our partners meet their needs and goals
  • Prioritize and drive resolution on escalated partners issues
  • Act as a liaison between our product management and the partner, with a focus on communicating the work day roadmap and how the roadmap will influence customer activities.

What we expect from you.
  • A university degree in Business, Marketing, Engineering, or related fields
  • To some extent, digital marketing (or related experience) in a customer-oriented position
  • Show us that you've got what it takes to collaborate and build strong visionary relationships with customers, especially at the executive level. Aka, your sharp business acumen
  • Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we've got clients all over the world!Be a self-motivated and savvy tech bug, always in search for new solutions and ideas to improve our relationship with our clients
  • Cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with ur products and our assistance
  • Superior project and time management skills. A keen eye for detail is a plus!
  • Passion for testing, measuring and improving outreach and follow-up effectiveness
  • The ability and flexibility to work in a fast-paced startup environment
  • Solid understanding of basic web concepts and digital marketing

Hold on! Life's a two-way road! Here's what you'll enjoy while spending time with us (perks, anyone)
  • Mens sana in corpore sano! You'll enjoy delicious and healthy lunches, dinners and afternoon snacks. Plus coffee and tea handy!
  • We offer many hard and soft skills training to help you improve and challenge yourself. You'll have access to Udemy's business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge.
  • You'll have space to share your skills and even deliver training and workshops if you wish. Sharing is caring!We'll provide you with a paid
  • Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want
  • You'll have a chaacnce to work in an international, diverse and inclusive environment
  • You'll be part of an industry that's shaping the future of customer experiences.Still not sure Just ask Google.
  • Occasional TGIF happy hours!

Was this position made for you
So let's talk! We're curious bugs and can't wait to get to know you.

Job Details

e27 is your go-to platform for insights, connections, talents and funding opportunities, with a vision to empower entrepreneurs with the tools to build and grow their businesses across APAC.
Keep up with the latest news and connect with key stakeholders (startups, investors, corporates, government agencies) to fulfill your business objectives through e27.co’s media channels with a community database of over 110,000 ecosystem players in startup ecosystem across APAC.
With support from our past and current media partners, including the likes of Oracle, AWS, IBM, Google and SoftBank, e27 is well-endorsed to provide ecosystem services on media exposure and engagements.

Job Source : e27.co

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