Officer, Card Operations Onboarding

Officer, Card Operations Onboarding

Standard Chartered
1-4 years
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Awareness and understanding of the Group&rsquos business strategy and model appropriate to the role


  • Maker for Debit Card Processing

  • Maker for Credit Card Processing

  • Maker for I-Banking Operations

  • All tasks are able to be rotated periodically if required.

  • Ensure all functions and operations are prioritized and complete without backlog to ensure service quality and elimination of frauds and losses.

  • File operational documents fully

  • Assist in administrative duties and other ad hoc & miscellaneous activities as assigned by the line manager

  • Relief team members who are on lunch / leave / Sick leave / training where necessary.

  • Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements

  • Ensure service performance standards are consistently met and reviewed.

  • Assist in managing operations cost through reduction in unit costs without impacting service standards


  • Responsible for executing Debit Cards and Credit Cards Operations

Risk Management

  • Insure a no surprises culture &ndash no failed audits

  • Support to manage the maintenance of operational integrity throughout the unit.

  • Ensure products & services are delivered in compliance with local Regulatory Requirements


  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the Vietnam/ Card Operations to achieve the outcomes set out in the Bank&rsquos Conduct Principles: Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Country Retail Banking Business

Our Ideal Candidate

  • University degree at least (Foreign Trade and Banking & Finance University are preferable).

  • Experience requirement: at least 1 years product and/or operations experience in cards services

  • Good knowledge of cards product, general knowledge of retail banking product.

  • Good communication both in English and Vietnamese

  • Good knowledge of bank operational procedures and local regulations requirement.

  • Customer service skill and issues handling skill.

  • Computer/PC skills excellence

  • Self-motivated to work with minimum supervision

  • A team player

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

Job Details

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