Gi in thoi cho khch hng yu cu, thuyt phc khch hng thanh ton cc khon qu hn v cam kt tr n ca khch hng;
X l nhng vn ca khch hng chm tr
Gii thch cc thc mc lin quan n nhng n qu hn v ph pht tr hn cho khch hng;
Kim tra v gi yu cu iu chnh nhng trng hp c bit nh sai s hp ng, sai s ti khon, tin b treo cha nhp, hy ph pht tr hn,.. khi nhn c thng tin ca khch hng;
Theo di cc khch hng khi cn thit cho n khi hon tt qu trnh tr n;
Cp nht thng tin lin lc mi ca khch hng vo h thng theo quy nh, quy trnh c hng dn;
Bo co kt qu hon thnh cng vic nh k v t xut theo yu cu, thc hin cc nhim v theo s phn cng ca qun l trc tip.
Quyn Li
Mc thu nhp hp dn v cnh tranh trong ngnh Ngn hng v Dch v ti chnh:
LCB ph hp theo nng lc;
Ph cp (n tra, ph cp c hi, sim in thoi);
Thng t KPI thng;
Lng thng 13 + Thng thnh tch cui nm;
Thng thc y theo Qu/Nm, thng khc,
m bo cc quyn li theo quy nh ca Php lut v Ngn hng VPBank:
BHXH, BHYT, BHTN theo quy nh;
Khm sc khe nh k hng nm;
Bo him sc khe VPBank Care (BH tai nn 24/7, BH sc khe AON, BH ngi thn);
12 ngy ngh php nm c hng lng, ngh ch c hng lng;
Ngh vo cc dp L/Tt theo quy nh, nhn qu t VPBank & Cng ty;
Du lch thng nin;
Ti khon VPBank Staff, min ph dch v ngn hng;
Vay gn kt vi li sut u i cho CBNV c hiu qu lm vic xut sc;
Mi trng lm vic nng ng, c hi thng tin: nh gi hiu qu lm vic 2 ln/nm, iu chnh lng nh k 1 ln/nm, iu chnh lng ngoi l cho CBNV hon thnh xut sc cng vic;
Cc kho o to k nng, chuyn mn nghip v, kin thc chuyn ngnh: o to tn tuyn, o to chuyn ni b, Cng ty h tr chi ph cho cc kho ngn hn bn ngoi;
Tham gia cc hot ng Vn Th M ca Cng ty v Ngn hng: Hi thao VPBank (bng , cu lng, c vua, ...); Cuc thi Sing & Dance, Thi Trng Nguyn; cc chuyn i tnh nguyn, .
Yu Cu Cng Vic
Yu cu giao tip tt.
u tin sinh vin mi tt nghip cc ngnh Lut/Ti chnh/Ngn hng/Kinh t hoc cc ngnh khc c lin quan;
C k nng giao tip tt, c bit l k nng lng nghe v thuyt phc;
C kh nng gii quyt vn , phn ng nhanh, x l tnh hung linh hot;
C tm hiu c bn v sn phm dch v, cc nhm n ca ngn hng;
C sc kho tt, chu kh v kin tr;
S dng c bn cc ng dng tin hc vn phng Word, Excel, Outlook, ...
Job tags: H Ni Call Telesale thu hi n thu hi n qua in thoi thu hi n gin tip tng i x l n x l ti chnh ti chnh Ngn hng nhc ph thu ph nhc n
