Network Maintenance, Manager (Network Station)-HCMC

Network Maintenance, Manager (Network Station)-HCMC

Lazada Group
Not Specified
Not Specified

Job Description

Job Description

. Handling end to end operation for Stations (including Drop off point and Collection point) agent, including Inbound at station until pick up to LEX's facility, supervises day-to-day DOP/Collection Point performance: Volume, utilization, backlogclarify with Supervisors for the inefficient stations
. Working closely with PU team to monitor Station Pickup performance, increase % sameday PU, Station PU leadtime,
. Working closely with Network Expansion team to monitor the balance of Station network: # required stations based on Seller's location, % stations among Partners.
. Together with Network Expansion team to come up with new ideas which help to diversify Partner models and launch more collection point service
. Dealing price with Partners following with Network Strategy
. Control Stations CPP (Cost per parcel) to increase efficiency of Network
. Quarterly review Station network to have proper adjust to maintain smooth operations
. Taking care of monthly payment for Station Partners
. Monthly meeting with Partners to review performance
. Increase PSAT and follow up issue registered on Stations from seller survey in regards to Stations Operational
. Working with Tech team to escalate system issues or system enhancement
. Catchup with Regional teams for Stations related matters
. Initiate projects to promote DOP/Collection Point service to Sellers/Customers
. Create and proposed SOP and policy of Stations according to company current requirement and needs
. Monitor the performance of DOP Supervisors.
. Other tasks assigned by direct manager.

Job Requirements

. Computer programs, including Microsoft Office suite of applications and using data to inform and set priorities and identify challenges/opportunities
. Communicate well both verbally and in writing listen to and understand various viewpoints share relevant information timely provide constructive feedback maintain professionalism
. Analytical & negotiation skills, present ideas effectively and deliver presentations
. Self-motivated and empower others to achieve objectives and to develop a culture where employees feel ownership in what they do, attract, develop, and retain good people allow opportunities for self and others to reach their full potential.
. Three years or more working experience in services-oriented operation environment, express industry or logistics operations including supervisory experience managing people.
. University certificate required to qualify

Job Details

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About Lazada Group

Lazada Group is an international e-commerce company founded by Maximilian Bittner, Mads Faurholt, Stefan Bruun, and Raphael Strauch with the backing of Rocket Internet in 2012,and owned by Alibaba Group. In 2014, Lazada Group operated sites in multiple countries and had raised approximately US$647 million over several investment rounds from its investors such as Tesco, Temasek Holdings, Summit Partners, JPMorgan Chase, Investment AB Kinnevik and Rocket Internet.

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