Work on Incident, Problem and Service request as part of application maintenance
Scheduling, monitoring and reporting batch jobs of specific frequency
Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution
Should possess good communication skills and customer relations.
Ensure adherence to defined processes (like creating problem records, performing timely RCAs, creating knowledge articles, maintaining application documentation etc.)
Adhere to the expected service levels complying with service metrics such as Response and Resolution times.
Should manage and deliver scheduled application tasks
Good knowledge on Insurance and worked as liaison between Business and Technical team
Thakral One Solutions(formally known as a Raffles Solution) is part of the Singapore based transnational Thakral Group, with current revenues running in excess of 2.5 billion USD, an electronics giant with strategic investments and interests in IT services and solutions.
Website : http://www.thakralone.com