. Ensure that the bar is set according to standards and procedures
. Greet all guests warmly upon first contact
. Take down food and beverage orders from guests and ensure that the orders are correct
. Prepare and serve drinks and snack orders according to service standard. Ensure that hot snacks and cold drinks are served promptly to the guests once they are ready, such that they arrive at the guests table at the correct temperature
. Try to remember individual guest's names and their preferences to extend a personalized service
. Creation of new beverage/cocktails to suit guests needs. Up-sell and promote other food and beverage offers at every available opportunity to maximize sales revenue.
. Obtain guests feedback during operations to ensure satisfaction
. Prepare and ensure that the bills are charged properly before presenting them to the patrons for payments
. Thank all patrons for patronizing the outlet upon their departure
. Clear and tidy up bar counter after the departure of the patrons as quickly as possible
. Report any complaints, incidents or other irregularities to management
. Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
. Order and collect food and beverage supply requisition. Ensure that the stock is collected as per requisition.
. Prepare garnishes for operation
. Clean and maintain all operational equipment
. Practice appropriate and effective measures to improve control of costs
. Secondary / High school education
. Additional certification(s) in Food & Beverage will be an advantage
. Minimum 1 year of relevant experience in a similar capacity
. Good reading, writing and oral proficiency in English language
. Ability to speak other languages and basic understanding of local languages will be an advantage
. Working knowledge of MS Excel and Word
. Employee benefit card offering discounted rates in Accor Hotels worldwide.
. Develop your talent through learning programs by Academy Accor.
. Opportunity to grow within your property and across the world!
. Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest worldwide.Accor operates in 5,300 locations in over 110 countries. Its total capacity is approximately 777,714 rooms. It owns and operates brands in many segments of hospitality: Luxury (Raffles, Fairmont, Sofitel), premium (MGallery, Pullman, Swissôtel), midscale (Novotel, Mercure, Adagio), and economy (ibis, hotelF1). Accor also owns companies specialized in digital hospitality and event organization, such as onefinestay, D-Edge, ResDiary, John Paul, Potel & Chabot and Wojo.The company is headquartered in Issy-les-Moulineaux, France, and is a constituent of the CAC Next 20 index in the Paris stock exchange.