Market Conduct Manager

Market Conduct Manager

Prudential Assurance
Not Specified
Not Specified

Job Description

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that can shape, an inclusive workplace where ideas are valued and a culture where can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.This role is to manage the activities carried out by Compliance Assurance and Market Conduct function of the department. This function deals with the distribution channels on market and ethical conduct matters.
Vị trí ny quản lý các hoạt động do Bô phận Kiểm soát Tuân thủ v Giám sát Chuẩn mực Kinh doanh triển khai. Bộ phận ny lm việc với các kênh kinh doanh trên thị trưng v các vấn đ đạo đức, chuẩn mực kinh doanh.
Assist on-going monitoring related to Sales Conduct:
  • Institute and maintain an appropriate market conduct programme across relevant first-line teams and Compliance
  • Identify market conduct risk areas through monitoring of key compliance risk indicators analysis of reports and detect findings that are aligned with business risks
  • Develop and maintain KCRIs for PVA to demonstrate that the risk areas are monitored on a regular basis
  • Identify potential market conduct risks (e.g., mis-selling risks) and shortcoming in controls provide suggestions for preventing violations and/or customer detriment, and decreasing financial loss, and monitor agreed actions
  • On-going review of agent fraud detection MIS identify irregular trends and provide compliance advice to strengthen internal controls and/or improve operating procedures and monitor agreed actions
  • Develop exception report and transfer exception cases/red flag cases to Investigation team for investigation
  • Ensure continuous engagement with distribution channel heads on matters relating to the management/mitigation of identified market conduct risks, training and education of market conduct standards and related matters
  • Train and educate the Distribution Force to increase their awareness and responsibility in ethical and professional conduct, and management of customer interests
  • Develop preventive and detective controls on sales force violations, and assess performance of controls, as and when required
  • Coordinate with Investigation Team Lead in planning and delivery of the spot checks to ensure controls are working effectively
  • Work with Investigation Team Lead on investigation strategy and prioritization

Assist Team Lead in the setting of disciplinary policy and appeals process for the Sales Force Disciplinary Panel (SFDP)
  • Periodically review the relevance of market conduct guidelines and appropriateness of sanctions against the sale force
  • Liaise with relevant stakeholders in setting Disciplinary Policy for sales channel Ensure the Matrix is updated when as and when required, or at least annually
  • Develop and maintain TOR for the SFDP Ensure the TOR is updated when as and when required, or at least annually
  • Attend and take minutes of the SFDP meeting and ensure that SFDP decisions are executed in a timely manner

Assist in coordination and reporting
  • Coordinate with PCA and PVA investigation teams on all investigation matters and develop and deliver training on investigation techniques to Investigation and MKT conduct teams
  • Ensure that relevant market conduct MI, (e.g., fraud MIS, etc.) are timely and accurately prepared and submitted to related recipients

4. Others: to be assigned by Department Head and/or Company's top management (if any), which may include specific projects/assignments across compliance and financial crimes areas
Công việc khác: các công việc được phân công bởi Trưởng phòng v/hoặc lãnh đạo công ty (nếu có), có thể bao gồm các dự án/phân công cụ thể.

Job Details

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Prudential plc is an Asia-led portfolio of businesses focused on structural growth markets. The business helps individuals to de-risk their lives and deal with their biggest financial concerns through life and health insurance, and retirement and asset management solutions. Prudential plc has 20 million customers and is listed on stock exchanges in London, Hong Kong, Singapore and New York. We are proud to be one of the 380 companies across 11 sectors included in the 2021 Bloomberg Gender Equality Index. The reference index measures gender equality across five pillars: female leadership and talent pipeline, equal pay and gender pay parity, inclusive culture, sexual harassment policies, and pro-women brand. Our inclusion in this global index is testament to our commitment to nurturing diverse talent. #BloombergGEI. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

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