Manager, Compliance Monitoring and Controlling

Manager, Compliance Monitoring and Controlling

Manulife - Agnes Yung
Vietnam
5-7 years
Not Specified

Job Description


Are you looking for unlimited opportunities to develop and succeed With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Description
DUTIES & RESPONSIBILITIES
1. Conduct oversight roles of second lines of defense to ensure that Businesses Units implementations comply with rules and policies of Corporates as well as the applicable Local law and regulations
2. Develop and oversee risk detection mechanisms for sale compliance and operational loss. Fraudulent incidents are promptly reported and escalated with remedial action plans, including:
  • Use graph analytics to detect agent misconduct and other anomalies in country
  • Identify hidden patterns that are not currently captured to enhance the existing analytic tools
  • Regularly review observations lists provided by the analytic tools and detect abnormal signals.
  • Initiate cooperate with Investigation services team to investigate alerts of potential fraud
  • Analyze reports provided by BUs and detect findings that are aligned with business risks
  • Collaboration with line1B to follow up process and action plans taken

3. Compliance check for Sale Manager's practices of expanding market such as agent recruitment; customer seminar, career talk, brand using and marketing, ....
4. Post-sale compliance exam for the new sale process such as e-commerce sale, non FTF sale process,
5. Drive process improvement and policy development initiatives that impact the distributions functions.
6. provide sound advice on sale compliance, regulation, risk management and the best practice for business management through the Compliance's principles, policies, processes and procedures.
7. Be responsible for conducting and delivering Business Code of Conduct training session for agent and distribution channel partners
8. Prepare timely compliance reports
9. Other tasks and duties as duly assigned by the Head of DC from time to time (if any)
EDUCATION / TRAINING:
  • University degree
  • Knowledge of life insurance operations actuarial and sale compliance is preferred; risk management experience is an advantage
  • Good command of English , both oral and written

EXPERIENCE:
At least 5 to 7 years working experience in which at least3 years working in the area related to insurance agency business development, insurance operation, compliance, risk management or anti-fraud, internal control
COMPUTER PROFICIENCY
MS Word, Excel, PowerPoint, Access
COMPETENCIES
- Team management
- Business acumen
- Good analysis ability
- Report writing and presentation skills
- Good communication skill
- Results oriented; ability to balance multiple priorities and projects
- Sound business judgment in assessing significance of issues and developing value added recommendations
- Hard-working, honest, trustable, customer service minded and responsible
- Ability to work under high pressure
KEY WORKING RELATIONSHIP
Internal: Functional departments of Distributions Development and Insurance Operation (Line1B) and Regional Compliance
If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as MFC on the Toronto, New York, and the Philippine stock exchanges and under 945 in Hong Kong.
Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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