Loyalty Assistant

Loyalty Assistant

Accor
3-6 years
Not Specified

Job Description


Job Description
  • Prime focus on driving Loyalty enrollments and exceeding Loyalty Targets (revenue and enrollment)
  • Consistently offer professional, friendly, and engaging service
  • Develop relationships with loyal guests, key decision makers, and global sales managers to help solicit new business opportunities
  • Assist Guest Experience Manager in leading the hotel in understanding RPS and following up on trends causing lower scores
  • Assist Guest Experience Manager in managing all aspects of the VIP, membership arrival experience by ensuring all service standards are followed
  • Oversee the arrival experience with personal greetings for all VIP's with presence during peak arrival times

Work Experience
  • Previous experience with Accor or Luxury hotel Chain
  • Exceptional communication skills English and Vietnamese, verbally and written.
  • Proactive and creative in customer service

Benefits
  • Attractive local package
  • Joining an iconic property in a historical site.
  • Develop your talent trough learning programs by Accor Academy.
  • Employee benefit card offering discounted rates in Accor Hotels worldwide.

About Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest worldwide.Accor operates in 5,300 locations in over 110 countries. Its total capacity is approximately 777,714 rooms. It owns and operates brands in many segments of hospitality: Luxury (Raffles, Fairmont, Sofitel), premium (MGallery, Pullman, Swissôtel), midscale (Novotel, Mercure, Adagio), and economy (ibis, hotelF1). Accor also owns companies specialized in digital hospitality and event organization, such as onefinestay, D-Edge, ResDiary, John Paul, Potel & Chabot and Wojo.The company is headquartered in Issy-les-Moulineaux, France, and is a constituent of the CAC Next 20 index in the Paris stock exchange.

Job Source : careers.accor.com

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