Lead Qualifier

Not Specified
Job Description


Would you like to become part of the world's most international company in the world that also a Top Employer and a No. 1 World's Best Work Place
A company that pioneered cross border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Customer Centric Team and deliver excellence in a digital world, AS ONE!YOUR TASKS:

Telemarketing Manager & Lead Originators

  • Ensure that lead originators are acknowledged and provided with feedback on the outcome of the lead.

  • Complete activity reports to measure individual/department effectiveness.

Direct Sales Team

  • Coordinate and manage DM programmes and ensure appropriate follow up.

  • Where appropriate, to successfully open accounts for new DM customers.

Country Sales Function

  • Ensure co-operation with other members of the sales team and throughout the sales force.

  • Provide customer oriented service at all times relating to specific sales issues.

DHL Customers

  • Act as main contact for DHL of small trading accounts under Telesales, responding and satisfying their sales and post-sales requirements

  • Manage multi channel customers by phone or direct mail

  • Provide customer-oriented service at all times for multi-channel customers

Research Companies, Directories, External lead generation organizations
  • Build and maintain strong vendor-client relationships.

Country Office (other departments: Couriers, Customer Service Agents, Field Sales Representatives, Tele Sales Representative, Marketing Department)

  • Coordinate with all sales channels, CS and Marketing Department for lead management

  • Liaise with other departments to ensure delivery of service commitment to multi-channel customers

  • Ensure feedback is provided to all lead generators on status of all leads endorsed

Telemarketing Process Deployment

  • Qualify all internal and external lead sources in order to pass leads to the appropriate sales resource.

  • Quantify express revenue potential and validate customer information and needs (segment) through using the globally agreed selection criteria to produce quality leads and accounts to ensure DHL achieves its overall sales/revenue objectives and targets.

  • Raise relevant paperwork for the main customer database ensuring customer information is available throughout the organization

  • Maximize on all opportunities to secure new business by providing account facilities to customers through the lead qualification process.

  • Ensure the data integrity in DHL systems for recording the updated customer historical information

Alignment to Regional Standards
  • Adhere to regional standards and agreed procedures and processes

Customer Information Validation
  • Contact companies and individuals currently not holding an account confirm customer details and identify traffic profiles thereby assessing quantity and quality of future business.


  • Telephone skills

  • Database skills

Competency segment Business:

  • Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.

  • Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.

  • Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

  • Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Competency segment Leadership:

  • Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Competency segment Personal:

  • Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others trust in own professionalism, integrity, expertise and ability to get results.

  • Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

  • Self Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

  • Strong career support & lots of opportunities in an international environment.

  • Global certified training and a professional coaching & feedback culture

  • Respect and Results culture

  • Multifarious benefit programs

  • Multifarious engagement activities under Best Day Everyday Everyday our Health & Well being program
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!



Job Source: careers.dhl.com

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