Lead Operations Key Account Management - Seller Operations

Job Description



Job Description:

  • Responsible for supervising and leading a team of Operations Key Account Management
  • Drive performance and ensure Operations Key Account Management's productivity within responsibility on seller's operational performance
  • Monitor seller's satisfaction level & responsible for improving seller's satisfaction
  • Able to identify and have in-depth understanding of seller's most common pain point & operational issues
  • Lead initiatives to enhance seller's operational capacity
  • Utilise seller's insights & internal processes understanding to resolve high priority requests from sellers
  • Work closely and assist Category Managers with commercial inquiries


Requirements:
  • Preferred background in business administration/ supply chains/ key account management/ operations
  • Have knowledge/ experience in e-commerce especially e-commerce operation is preferable
  • Strong communication, negotiation and problem-solving skills
  • Possess a customer-oriented mindset
  • Strong data analysis and Microsoft Excel skills
  • Able to generalise and resolve issues at high level
  • Good command of English

About
Job Source: careers.shopee.sg

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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