5-7 years
7 months ago
Job Description

Job Description

- Operate to and ensure full compliance with the SGS Code of Integrity and Professional Conduct at all times

- Communicate, enforce, demonstrate, monitor, and maintain the designated SGS Health, Safety, and Environment for the laboratory operation, reporting any incidents, accidents, or concerns. Be accountable for compliance to all environmental regulations for air, waste, water, and soil

- Maintain an awareness of local market trends and competitive environment
- Communicate with Business and Sales Managers across and within the organization
- Acquire, review and respond to Voice-of-the-Customer feedback frequently, using established SGS Lab Excellence tools, using it for management and laboratory process improvement. Record and manage customer complaints in all forms, and assist with subsequent investigation

- Ensure the on-time completion and accuracy of testing procedures, results, reports, and certificates in accordance with relevant standard methods and documented procedures
- Ensure regular and responsive communication with customers and their inquiries with emphasis on effective order review

- Apply, monitor, and maintain laboratory Quality and Quality Management Systems in all areas, identifying both potential non-conformities with appropriate preventative actions as well as existing non-conformities with appropriate corrective actions
- Obtain appropriate laboratory accreditations that support market coverage and development
- Continuously improve and maintain the operational excellence of laboratory processes as well as organization and housekeeping of all work areas

- Work with Human Resources to attract, select, and recruit the best lab talent. Lead, motivate, coach, and develop laboratory personnel. Manage performance, including objective setting, continuous feedback, and performance appraisals. Ensure all laboratory staff are fully competent to carry out their required duties by identification of training needs and coordination of training programs and ensure maintenance of records

- Obtain, timely report, monitor, review, and take action upon Key Performance Indicators (KPIs) as applicable, at a minimum those required by the SGS Group

- Manage costs in order to achieve laboratory profit target without compromising service delivery and quality

- Ensure that workflow through the laboratory operations is optimized. Monitor, forecast, and maintain staffing levels in an efficient, productive, and sustainable manner

- Monitor and optimize utilization rates of major instruments using established SGS Laboratory Excellence tools

- Ensure laboratory supplies and consumables are purchased in a timely fashion and kept at optimal levels.


- Minimum B.Sc in Chemistry, Geology or related subject

- Minimum 5-years of prior experience in a geochem lab environment

- English required, fluency in other languages an asset

Additional Information

Should have extensive experiences with the operation and maintenance of wide range of mineral's sample preparation equipment's and analytical instruments such as ED & Fluorescence-XRF, ICP-OES, ICP-MS, DC Arc/Spark-OES, AAS (Flame, GF & Hydride), LECO (O/H/S), Auto-titrator, Ion Meter, Malvern Mastersizer and CCLAS LIMS.




Malvern Mastersizer
ED & Fluorescence-XRF
Ion Meter
AAS (Flame
GF & Hydride
DC Arc/Spark-OES

SGS is the world's leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity.

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