T vn cc vn v chuyn mn nghip v ca b phn, h tr dch v kim tra trc h s theo yu cu ca khch hng
Cung cp dch v, kim tra/ ph duyt giao dch trong thm quyn/ phn cng, m bo tun th cc quy nh hin hnh; trc tip duyt cc giao dch trn h thng vn hnh (T24, SWIFT, cc knh thanh ton trong nc) m bo chnh xc, kp thi; bao gm c trng hp h tr cho cc b phn/ phng khc trong Trung tm khi cn thit.
Phi hp CBNV trong b phn thc hin sp xp, hon thin chng t ng, , kp thi theo quy nh ca VPBank
Kim sot cng tc i chiu, chm cn cc ti khon do b phn qun l, i chiu giao dch gia cc h thng kp thi pht hin v x l cc sai lch.
Trin khai cc hot ng tri nghim khch hng trong sut thi gian giao dch, m bo ton b hot ng tp trung vo KH (bao gm c KH bn ngoi v KH ni b).
Tip nhn v/hoc tng hp cc vng mc, phn nn ca khch hng (bao gm c KH bn ngoi v KH ni b) pht sinh trong qu trnh cung cp dch v, vn hnh quy trnh nghip v hng ngy, trc tip x l v/hoc bo co kp thi ln cp trn gii quyt, tip tc lm vic vi cc n v lin quan.
H tr Trng b phn trong vic gim st, kim sot cng tc cung cp dch v v trin khai cc hot ng hng ngy ca B phn trong phm vi thm quyn/ phn cng.
Kim sot, theo di y , bo co kp thi cc vn lin quan ti qu trnh cung cp dch v v vn hnh giao dch hng ngy, bao gm nhng khng gii hn: cc li giao dch, cc li h thng, cc giao dch b tr li/ t chi, cc ph duyt ngoi l, chng t n theo giao dch, cc giao dch gian ln/ ng ng
Yu Cu Cng Vic
Trnh Hc vn: Tt nghip i hc chuyn ngnh Kinh t, Ti chnh, Ngn hng
Kin thc / Chuyn mn c lin Quan:
Hiu bit v c kinh nghim v cc lnh vc k ton, thanh ton, ngoi thng, ngoi hi...
C s hiu bit v cc sn phm dch v c lin quan ca ca ngn hng thng mi.
C hiu bit v h thng v thc tin th trng trong nc lin quan n lnh vc chuyn mn ca mnh
Cc k nng:
K nng Ting Anh v Tin hc Vn phng chun MOS theo quy nh VPBank
K nng lm vic c lp v lm vic nhm.
K nng phn tch & gii quyt vn , k nng ra quyt nh
K nng qun l hiu qu lm vic
K nng giao tip to nh hng
Cc kinh nghim lin quan: 3-5 nm kinh nghim ti cc v tr ti tr thng mi v tng ng.
Cc nng lc cn c:
Kh nng t duy nghip v, t duy dch v khch hng
Nhy bn vi yu cu ca khch hng v cp qun l, giao tip kho lo.
Bo him bt buc theo lut lao ng + Bo him VPBank care cho CBNV ty theo cp bc v thi gian cng tc
c tham gia cc kha o to ty thuc vo Khung o to cho tng v tr
Thi gian lm vic: t th 2 th 6 & sng th 7
Mi trng lm vic nng ng, thn thin, c nhiu c hi hc o to, hc hi v pht trin; c tham gia nhiu hot ng vn ha th v (cuc thi v th thao, ti nng, hot ng teambuiding...)
Job tags: Kim Sot Vin Chnh Ti Tr Thng Mi - H Ni - TA Kim Sot Vin Chnh Ti Tr Thng Mi - H Ni - TA
