Key Account Management

Key Account Management

Not Specified
Not Specified

Job Description

Job Description:
  • Operate as the lead point of contact for any matter related to Shopee Express's key accounts.
  • Coordinate with Operation teams to identify the issues & improve the processes to ensure the timely and successful delivery of Shopee Express solutions.
  • Build and maintain strong, long-lasting customer relationships.
  • Regularly forecast the volume from the key.
  • Identify and grow opportunities to ensure growth volume/revenue of accounts & develop a trusted relationship with them.
  • Assist with high severity requests or issue escalations as needed.
  • Perform other duties as assigned by the line manager.

  • Can-do attitude.
  • The ability to build rapport with key accounts.
  • The ability to handle multiple client accounts.
  • Strong negotiation and leadership skills.
  • Good customer service & communication skills.
  • Experienced in Sales/ Business development is a plus.

Job Details

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About Shopee

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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