Junior UX Researcher

Junior UX Researcher

Ninja Logistics sdn bhd
1-2 years
Not Specified

Job Description

Ninja Van is a late-stage logtech startup that is disrupting a massive industry with innovation and cutting edge technology. Launched 2014 in Singapore, we have grown rapidly to become one of Southeast Asia's largest and fastest-growing express logistics companies. Since our inception, we've delivered to 100 million different customers across the region with added predictability, flexibility and convenience. Join us in our mission to connect shippers and shoppers across Southeast Asia to a world of new possibilities.

More about us:
- We process 250 million API requests and 3TB of data every day.
- We deliver more than 1.5 million parcels every day.
- 100% network coverage with 1000+ hubs and stations in 6 SEA markets (Singapore, Malaysia, Indonesia, Thailand, Vietnam and Philippines), reaching 500 million consumers.
- 600,000 active shippers in all e-commerce segments, from the largest marketplaces to the individual social commerce sellers.
- Raised more than US$500 million over five rounds.

We are looking for world-class talent to join our crack team of engineers, product managers and designers. We want people who are passionate about creating software that makes a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small and lean team, you will have a very direct impact on the success of the company.

About the role:

A good UX researcher in Ninja Van must have the ability to find out what the fundamental needs and frustrations of our users are. You have a passion to understand what makes our users tick, how they behave and how they seek out solutions for their daily activities. You know what research methods are best for a variety of situations and you effectively balance speed, accuracy and diversity of our users to provide guidance and recommendation to your colleagues in the product team.

Working as a UX researcher in Ninja Van gives you the opportunity to bite into challenging problems in the logistics space as well as related areas such as e-commerce, financing solutions, etc.

Role and responsibilities
    • Work in a collaborative environment as part of a team of product managers, designers and stakeholders from the business side to define research problems and execute studies with excellence.
    • Conduct a variety of research methods with customers, partners and internal staffto support the design and refinement of new & existing products.
    • Communicate your finalised research through customer journeys, user archetypes, service blueprints, etc. to enable a user-centered design process.
    • Distill your research and socialise research findings and recommendations and provide a solid foundation for the team to make informed decisions based on your research.

    • 1-2 years of professional experience as a UX Researcher for digital and preferably consumer facing products.
    • BA/BS degree in Design (e.g. interaction, product, industrial, etc), Human-Computer Interaction (HCI), Computer Science (CS) or a related field, or equivalent practical experience.
    • Knowledge of human-centred design practices and research methodologies.
    • Experience in conducting in person and online / remote research
    • Ability to manage multiple projects and deliver in a fast-paced environment.

    • It would be an advantage if you have:
    • Ability to tackle ambiguous design problems, combining both intuitive and analytical thinking, and have the grit to get to the results you need in a dynamic environment.
    • Basic knowledge of interactive prototyping tools, such as Invision, Sketch, etc.A current online portfolio that demonstrates your knowledge, skills, and research processes.

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