IT Support

IT Support

HCL Technologies Limited
Ho Chi Minh
3 - 10 Years
Not Specified

Job Description

System Support Analyst Job Description
This role will provide technical support and consulting services on all IT related matters, including laptop and desktop hardware, peripherals, desktop and mobile phones. The position will also provide ad hoc training on application use and various internal process and procedures as well as assist in providing periodic reports, inventory management, and other administrative tasks, as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. This job may require occasional evening and weekend shifts.
RESPONSIBILITIES:
• Provide onsite(local) technical support to End users
• Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Android and iOS
• Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications
• Manage and provision equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops)
• Troubleshoot and support video conference equipment, including events held onsite:
Provide technical support for meetings, conferences, classes and corporate-wide broadcasts.
Provide user assistance and training with operation of multimedia systems.
Interact with staff, faculty and guests.
Perform analysis, diagnosis and resolution of complex Audio-Visual hardware problems and implement corrective solutions
Maintain documentation of Audio Visual (AV)/Video Conference (VC) maintenance, failures, removal and installation
Provide onsite support for visitor and executive level events
Perform daily maintenance of hardware and software for AV/VC
Work with Client Engineers to troubleshoot difficult internal problems
Strong diagnostic skills
Adept in Technical Documentation
Flexible schedule a must
• Remotely troubleshoot local and networked printers, including multi-functional copiers
• Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests
• Identify and implement innovative solutions to resolve customer issues
• Ensure resolutions are consistent with company standards and policies
• Liaise between local suppliers/Suppliers and our internal teams when troubleshooting as necessary
REQUIREMENTS:
• 3-5 years of end-user support experience
• Passion for providing the best customer service
• Advanced knowledge of Windows and OSX platforms. Linux is a plus.
•Familiar with standard networking concepts (TCP/IP, Windows Networking, VPN)
• Experienced supporting productivity tools such as the Microsoft Office Suite, Google Apps, and gMail in a corporate environment
• Experienced utilizing spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
• Mobile support experience for iOS, Android, and MDM solutions
• Flexibility to extended hours or modified schedule to support planned activities or emergency situations
• Excellent written and verbal communication skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• MCP, MCDST, A+ Certifications, and knowledge of UNIX systems is a plus
• Self starter with an openness to learn
• Ability to lift up to 50 lbs

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)

The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

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Skills/Roles I hire for: Infrastructure Architect, Juniper Network consultant, Network Security, Desktop Support

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