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IT Service Management Manager



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5 days ago
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Job Description

Would you like to become part of the world's most international company
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Centric Team and become a Certified International Specialist!
  • To manage the infrastructure, technical support and telecommunications for VN.
  • Directing the establishment of a continually improving omputer network and associated services.
  • Rationalising the deployment of servers in order to provide high service levels at an appropriate cost.
  • Planning and overseeing all hardware, software and service purchases in line with the area and country IS budget.
  • Planning the provision for security, availability, resilience and performance
  • Providing advice and recommendations on the selection of network related hardware and software
  • Identifying and evaluating network services, network hardware and software tools available in VN
  • Documentation of all networks.
  • To manage the HelpDesk to resolve issues in a timely manner.
  • External customers: Contract negotiation, problem escalation, etc.
  • Proactive member of the VN IT Management team.
  • To contribute to IS budgets in a timely manner in accordance with the company planning cycle and regional schedules.
  • To set performance targets and goals for Technical Services in alignment with national plans and budgets.
  • To rationalise the deployment servers, desktop and laptop units in order to provide high service levels at an appropriate cost.
  • To ensure that Service Level Agreements for all services provided by Technical Services Team to the business are prepared and in place.
  • To ensure all personal computer software is licensed.
  • To escalate problems within the department as necessary.
  • To develop IKOs/KPIs with team members and monitor individual performance.
  • To develop a high performance service culture.
  • To recruit quality staffs to ensure resourcing levels are met.
  • To manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
  • To identify training needs and opportunities to develop a highly skilled Technical Services team.
    . Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
    . Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
    . Typically requires Bachelor of Degree and in10-12 years IS management experience with at least 4 years at the regional level.
    . Strong career support & lots of opportunities in an international environment
    . Global certified training and a professional coaching & feedback culture
    < span>. Respect & Result culture

    . Multifarious benefit program
    . Multifarious engagement activities under Best Day Everyday - our Health & Well-being program
    Do you see a personal challenge in these versatile and responsible tasks Then apply now!
    We look forward to receiving your application!

    DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year


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