IT Manufacturing Service Desk Intern

IT Manufacturing Service Desk Intern

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Job Description

Job Description :
Job Description
IT Manufacturing Service Desk Engineer Intern works in factory operation to resolve IT incidents escalated directly by users. The job scope includes:
Diagnose and solve a range of issues including but not limited to process software and hardware related issues in Intel global factories in a professional timely manner.
Develop relationships cross functionally to drive overall service improvement and Key Performance Index KPI for the department.
Recognize systemic customer impacting problems and respond appropriately per departmental procedure by effectively prioritizing and escalating these problems when applicable.
Thoroughly and accurately document details of all internal and customer interactions.
3rd or 4th year student pursuing Bachelors degree in Information Technology/ Computer Science/ Computer Engineering or related field who have interest in IT support field Good verbal and listening communication skills in English and Vietnamese Good problem solving and troubleshooting aptitudes and a customer service experience is desirable Willing to learn attitudeInside this Business Group
Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.
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