Job Description :
Posting Date Sep 04, 2020
Job Number 20051121
Job Category Finance and Accounting
Location Renaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, Ho Chi Minh City, Vietnam, Vietnam
Brand Renaissance Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask 'why' when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.
Safety and Security
§Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
§Maintain awareness of undesirable persons on property premises.
§Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
§Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Policies and Procedures
§Protect the privacy and security of guests and coworkers.
§Maintain confidentiality of proprietary materials and information.
§Follow company and department policies and procedures.
§Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
§Perform other reasonable job duties as requested by Supervisors.
§Address guests service needs in a professional, positive, and timely manner.
§Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED,LEAP) to resolve issues, delight, and build trust.
§Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
§Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§Thank guests with genuine appreciation and provide a fond farewell.
§Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
§Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
§Speak to guests and co-workers using clear, appropriate and professional language.
§Talk with and listen to other employees to effectively exchange information.
Working with Others
§Support all co-workers and treat them with dignity and respect.
§Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
§Comply with quality assurance expectations and standards.
General Finance and Accounting
§Prepares Daily Operations Report for Financial Controller’s signature
§Audits sales summaries of all income-producing departments, seeing to it that all transactions are properly supported and reconciled; investigates all discrepancies and inconsistencies; makes necessary adjustments and corrections.
§Audits the General Cashier’s Report; reconciles the report of cash received with total collections and bank validated deposit slips.
§Conducts surprise physical count of all house funds at least once a month and reports and y discrepancy to Assistant Financial Controller
§Responsible for the correct reading of cash registers and prepares the Register Reading Summary.
§Computes overages/shortages of cashiers and prepares a report of the same.
§Prepares other management reports that may be required with the assistance of his/her staff.
§Responsible for accounting of used accountable forms and safekeeping of all unused accountable forms of the hotel.
§All paid-out vouchers, allowance and miscellaneous vouchers must be inspected for proper approvals and adequate explanation and balance to their respective key totals.
§To ensure that all-missing restaurant and bar checks are being satisfactorily accounted for by the chief outlet cashier.
§Responsible for the preparation of Night Auditor’s Summary of D cards.
§Conducts outlet spot checking whenever necessary.
§Conducts preliminary selection interviews of candidates of position in his/her section taking into account standards of personnel quality of the hotel.
§Conducts orientation for new hires for his section, advising them in writing of the standards against which performance of their subordinators will be evaluated.
§Initiates Commendations/Misconduct Notices.
§Appraises performance of subordinates every six months and recommends appropriate action basing on results of rating.
§Identifies training needs of subordinates of personnel within his section.
§Performs such other duties and responsibilities as may be assigned.
§Other assignment upon hotel operations required.