Head of Sales Support Hub, Asean

Head of Sales Support Hub, Asean

8-11 years
Not Specified

Job Description

Great that you're thinking about a career with BSI!
Purpose of position
To build on and lead a high performing Sales Support Hub team in Asean/APAC Region, support Sales Function across individual locations through e-platforms and to provide excellent talent and customer services in an effective, efficient and timely manner.
Key responsibilities
  • Build and manage a Sales Service Hub (SSH) in Asean/APAC Region, which provides quote support & inside sales, client set-up, contract management and billing management services
  • Manage the migrations of sales support processes and responsibilities from Asean/APAC countries to the SSH, put governance and standardization into place, embed end-to-end process ownership, drive process automation and a balanced pace of transition with management of associated risk and change
  • Ensure the integrity of customer database is maintained and improved through regular clean-ups, enrichment processes and ensuring data is accurately input
  • Recruit, train, motivate, performance manage the SSH team to create a highly engaged and performing team while providing them guidance and ongoing support
  • Lead and manage the SSH team to ensure achievement of agreed delivery targets and compliance with operational and administrative procedures and service level agreements.
  • Manage stakeholders from Asean/APAC countries regarding Sales Support Hub strategy, centralized processes and architecture based on strategic business objectives, identify service/process improvements and innovation opportunities
  • Partner with stakeholders in functions, streams and sectors to analyze and evaluate opportunities to further extend relevant scope and services of SSH progressively and implement corresponding decisions.
  • Lead SSH team to work closely and ensure effective communication with sellers, customers, finance team and other related cross functional teams.

Knowledge / Skill / Abilities / Qualifications
  • Degree holder in Business / Marketing / IT
  • More than 8 years experience in CRM or Sales Support role preferably with a background in leading transactional sales support team within an BPO/SSC environment with multi countries
  • Good knowledge of SFDC and experience in ERP systems ie SAP and Web based tools
  • Strong capabilities in MS Excel, Power Point, Outlook, and Word are mandatory
  • Proven experience in an operational leadership position, ideally within a matrix organisation
  • An understanding of the business planning and budgetary control processes
  • The ability to develop effective relationships, and therefore operate successfully at all levels, within and outside the organisation is essential, together with good communication and presentation skills.
  • BSI business language is English therefore good level of written and spoken English is must
  • Ability to prioritize and handle multiple work demands and pressures, with a higher the average amount of resilience
  • Out of the box thinker, self-motivated and result-driven
  • Excellent organizer, acumen for quality at work and problem solver

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

Job Details

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About BSI

BSI continues to support our people and clients to make a difference during this challenging time. Our focus on Innovation in the way we support the COVID 19 effort, continue to deliver to clients and adapt through agile working methodologies are helping us navigate these unique times. We are still recruiting especially in areas that are Client facing and Business Development , and you can find vacancies advertised on Workday - Career - Find Jobs. We are conducting Virtual Interviews and Inductions, it's amazing how positively people are embracing new ways of working and staying connected. Stay safe. Our ambition is to be recognized and valued globally as a best-in-class company a client-driven, efficiently-run, growing business. BSI has come a long way since being founded in 1901. Today, we're a global business services organization, respected world over for the development of standards assessment of management systems testing and certification of products and services providing software solutions and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.

Job Source : wd3.myworkdaysite.com

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