Head of Customer Experience (SPX Express)

5-7 years
a month ago
Job Description

Job Description:

  • Manage and oversee SPX customer experience function which includes Customer Service, Return-Refund, CX QA, and CX Excellence
  • Develop and implement performance metrics and reporting systems to track progress and identify areas for improvement.
  • Continuously identify opportunities for process improvement and cost reduction.
  • Develop and implement policies and procedures to ensure customer service is top notch compares to the industry
  • Collaborate with other departments to ensure that all processes are integrated and work together seamlessly.
  • Hire, train, and manage personnel
  • Develop and manage budgets for customer support and ensure that all expenses are within budget

Requirements:

-

About
Job Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

People Also Considered

Career Advice to Find Better