SmartDevis a leadingproviderofglobalsoftwaresolution.SmartDevwas established in 2014and is a wholly owned subsidiary ofVerysell Technologies Group (Switzerland).
SmartDevcombinesrenownedSwiss quality with the Vietnamese passion to provide excellenceand value.SmartDev brings together smart people both internally and externally to create partnerships that push boundaries and challenge the status quo.
SmartDev (https://smartdev.vn/) offers tailor-made mobile apps and websites with the most popular frontend and back-end technologies. We are currently work with about 200 developers and with 2 offices in Danang City and Hanoi Capital.
As part of SmartDev's aggressive growth plan we are looking to expand our development team.
The role will report to the PM. This role will require you to travel to client sites for meetings and will also occasional international travel.
Job Description
Service Management:
Oversee the delivery of ITIL-conformant services including Incident, Problem, Change Management, and Request Fulfilment.
Ensure the effective use of Agile methodologies in the development of small functional enhancements.
Maintain high service levels, ensuring that IT services meet the needs of the business and its customers.
Reporting on quality of service to SmartDev Management, Account Managers and Clients.
Ensure Client SLAs are consistently met and exceeded.
Team Leadership:
Manage and develop a team of IT professionals, fostering a culture of continuous improvement and collaboration.
Conduct regular performance reviews, identify training needs, and ensure professional development of team members.
Budget and Resource Management:
Develop and manage the service delivery budget, ensuring cost-effective resource utilization.
Monitor expenditures and make adjustments as necessary to stay within budgetary constraints.
Risk Management:
Identify operational risks and implement strategies to mitigate them.
Ensure compliance with company policies, industry standards, and regulatory requirements.
Customer Satisfaction:
Build and maintain strong relationships with customers, understanding their needs and ensuring their satisfaction with the services provided.
Address customer feedback and implement measures to improve the customer experience.
Continuous Improvement:
Implement continuous improvement processes to enhance service quality and efficiency.
Stay updated with industry trends and best practices to drive innovation within the service delivery function.
Qualifications
Preferred Bachelor's degree in Information Technology, , or related field.
Preferred ITIL 2011 or 4 Foundation Course
Minimum of 5 years of experience in IT service management, preferably in a software development environment.
Proven experience in managing IT services conformant with ITIL practices.
Demonstrable experience with Agile methodologies.
Strong leadership skills with experience in team management and development.
Excellent financial and budget management skills.
Exceptional communication and customer service skills.
Ability to manage risks and resolve issues effectively.
Good English, both written and spoken.
Experience in Jira Service Desk would be a distinct advantage
Additional Information
20 annual leave days alongside Vietnamese public holidays
Competitive Salary & Bonus
Free Kindergarten for staff's kids
Lunch Allowance
Two-day weekend: Sat and Sun
Premium Health Care PVI
Yearly career/ performance evolution
A flat organization (respect, teamwork, flexibility, transparency)
13th salary bonus/ competitive salary
Cutting-edge technologies/ Scrum methodology/ Agile development
Udemy/ LeAcademy/ English training course
Great activities (Team Building, Company Trip, Weekly Happy Friday, )
Good work environment and good colleague (parties, holidays, team building activities)
