Guest Service Manager

Guest Service Manager

1-4 years
Not Specified

Job Description

Job Description

. Contribute to overall operational efficiency by performing relevant duties as assigned.. Use your supervision skills effectively to encourage and motivate staff.
. Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention.
. Establish good public relations with all guests.
. Provide guests with the most accurate and up to date information at all times.
. Train and develop other welcomers in the team
. Reports directly to the Front Office Manager and have dotted line with the Quality & Attitude manager
. Assist in maintaining a close working relationship with all Departments of the Hotel.

Work Experience

. English fluently and relevant degree.Computer proficiency, Fidelio /Opera knowledge is essential.
. At least 1 year experience handling all Front Office functions.
. Ability to work in a computer based, multi-task environment.
. Team spirit.
. Enthusiastic.
. Spontaneous and empathic.
. Good listening skills and ability to anticipate.
. Good presentation, confident speaking skills.
. Dynamic


As Labor Law

About Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest worldwide.Accor operates in 5,300 locations in over 110 countries. Its total capacity is approximately 777,714 rooms. It owns and operates brands in many segments of hospitality: Luxury (Raffles, Fairmont, Sofitel), premium (MGallery, Pullman, Swissôtel), midscale (Novotel, Mercure, Adagio), and economy (ibis, hotelF1). Accor also owns companies specialized in digital hospitality and event organization, such as onefinestay, D-Edge, ResDiary, John Paul, Potel & Chabot and Wojo.The company is headquartered in Issy-les-Moulineaux, France, and is a constituent of the CAC Next 20 index in the Paris stock exchange.

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