Guest Service Agent ( Casual)

1-3 years
18 days ago
Job Description

Job Description

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.

Registers and rooms all arrivals according to established procedures.

Maintains intimate knowledge of departmental standards and procedures.

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

Maintains cashier float and ensures accurate daily report of all money received.

Cashes hotel guest's personal and travelers checks and assists with currency exchange.

Keeps abreast of all modifications to accounting policies and procedures.

Responsible and attends to guest's request of using the service of safety box at all times.

Knowledgeable of all special promotion procedures, for programs such as Seasonal Packages, Frequent Flyers Programs, and also Accor Loyalty programs.

Attends to guest's complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist

Is familiar with other Accor hotels so that guest indicating any next destination on the registration card can be sold an onward booking to another Accor hotel

Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.

Performs the audit balances and prepares all works for audit in an orderly fashion.

When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems.

Maintains exemplary department standards of behavior and appearance and attitude as expected in a Novotel

Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

Endeavors to maintain the high standards of the hotel with particular regard to the importance of A/Club member and other VIP's and with reference to hotel and to be a health or safety hazard.

Conversant with emergency evacuation and fire procedures for relevant department.

Perform any other task assigned based on Hotel needs or requirements...

Work Experience

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.

1 year experience in guest / customer service, or an equivalent combination of education and experience.


Competitive salary offerred

- Professional working environment

- Opportunity to access variety of training programs conducted by the Hotel & Group

- Free shuttle from Da Nang city


Off 1.5 days/ week.

Insurrance Suncare.

Job Source:

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.

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