Grab Support Specialist

Grab Support Specialist

Grabtaxi holdings pte ltd
2-5 years
Not Specified

Job Description

Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the Team

  • Guide our drivers and passengers in using our products

Get to know the Role

  • Guide our drivers and passengers in using our products

  • Manage service inquiries and disputes arising from our drivers and passengers

  • Provide excellent customer service to our customer base

  • Maintain good relationships and community-building efforts with drivers and passengers

The Day-to-Day Activities

  • Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner

  • Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor

  • Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.

  • Perform administrative tasks involving driver's account (credit top-up, changes in driver information, etc.

The Must-Haves

  • Bachelor's degree or equivalent

  • Min 2 year call center experience

  • Comfortable working in a Call Center environment and handling a large volume of calls/ email tickets per day

  • Good communication skill

  • Good command of spoken and written English

  • An effective listener and troubleshooter

  • Attentive to detail and accuracy

  • Comfortable with 24/7 shifts (night shift)

Our Commitment
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
About Grab
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
Join us today to drive Southeast Asia forward, together.

Job Details

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Grab Holdings Inc., commonly known as Grab, is a Southeast Asian technology company. It is incorporated in the Cayman Islands and headquartered in Singapore and Indonesia. It is the developer of the Grab Superapp, which provides users with transportation, food delivery and digital payments services via a mobile app.

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