GA Management Manager (Quản lý Hỗ trợ Văn phòng Tổng đại lý)

GA Management Manager (Quản lý Hỗ trợ Văn phòng Tổng đại lý)

Prudential Assurance
3-5 years
Not Specified

Job Description



Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
Job Responsibilities:
Scope 1: General Agency annual quality audit
  • Establish the quality audit framework and procedures
  • Lead a team of quality auditors and provide training to the team
  • Manage efficiencies of travel schedules and minimize expenses related to quality audit on-site visits
  • While on-site at GA office, consult GA Directors and Staffs to address any operational deficiencies, including sharing best practices, compliance issues and overall support to the GA
  • Deliver the final report, within required time frames, which will include a summary results and management action plans present the report to top management as needed
  • Maintain reporting and records of all audits
  • Perform ad hoc visits to GA office, where appropriate and in cases of non-compliance issues
  • Work directly with section heads / department heads to report on findings of their in-charged GA or policies for continuous improvement

Scope 2: Daily monitor the operations of General Agency network in Central region
  • Manage and process movement applications and requests from General Agency network (Prudential's business partners)
  • In corporation with the front-line team and other departments to investigate and handle significant complaints by General Agency Directors, incident or crisis from the operations of General Agency network.

Scope 3: Relationship management
  • Develop and maintain effective strategic relationships with GA directors in the managed area. Develop a wide range of relationships and networks within Operations & other departments.

Scope 4: Risk management
  • Timely and accurate escalation of Risk related matters to Line Manager and PVA Risk team.
  • Promoting a culture of risk awareness and prevention within the managing area.

Job Requirements:
Qualifications
  • Bachelor Degree in Economy or Banking or equivalent.

Knowledge and skill / Kin thc v k nng
  • 3 - 5 years of working experience in internal/external Auditing, Internal Control, Compliance working experience in Life insurance company is an advantage /
  • MS office proficiency (Word, Excel, PowerPoint)/
  • Good communication skills, both written and verbal (English & Vietnamese) /
  • Ability to work independently and multitask /
  • Demonstrate problem solving skill /
  • Can-do attitude, open minded, team spirit, collaborative /
  • Willingness to travel/ Sn sng i cng tc

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.

Job Details

Prudentialplc provides life and health insurance and asset management, with a focus on Asia and Africa. We help people get the most out of life, by making healthcare affordable and accessible and by promoting financial inclusion. We protect people's wealth, help them grow their assets, and empower them to save for their goals. The business has more than 18 million life customers in Asia and Africa.Prudential has been providing trusted financial security for 95 years and is listed on stock exchanges in London, Hong Kong, Singapore, and New York. We are proud to be included in the 2022 Bloomberg Gender Equality Index. The index measures gender equality across five pillars: female leadership and talent pipeline, equal pay and gender pay parity, inclusive culture, sexual harassment policies, and pro-women brand. Our inclusion in this global index is testament to our commitment to nurturing diverse talent. #BloombergGEI . Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

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