Front Office Supervisor

Front Office Supervisor

1-4 years
Not Specified

Job Description

Job Description

- To ensure all guest's arrivals are welcomed & guest's departures are bided farewell with hospitality atmosphere.
- Handle all complaints promptly with good attitude, then report to Duty Manager for all difficult cases.
- Frequently check guest's satisfaction during their stay or upon departure. Always offer further actions if there are minus points affecting to their satisfaction
- Involve to carry out guest's survey programs to collect as many feedbacks / comments as possible which is by either comment cards or online.
- Be knowledgeable & well-trained about all Accor's loyalty programs
- Assist Front Office Manager in all departmental related matters & to be in charge of the department's operations in Duty Manager's absence.
- To be responsible & involve the team members in all promotional programs to maximize hotel revenues: Breakfast, happy hours, special of the day
- Involve daily/weekly/monthly training: establish training need, make training plan & manage scheduled training
- Ensure the group brand standards are followed and Enforce the SOPs implementation
- Ensure guest & employee safety, control hotel access (lobby entrance), elevator operation, react & report all incidents / accidents
- Coordinate with HK department to ensure all assigned rooms are ready for on-date arrivals, VIP amenities for VIPs

Work Experience
  • Attractive local package
  • Joining an iconic property in a historical site.
  • Develop your talent trough learning programs by Accor Academy.
  • Employee benefit card offering discounted rates in Accor Hotels worldwide

  • Previous experience with Accor or Luxury hotel Chain
  • Minimum 1 years Experience in similar position.
  • Exceptional communication skills English and Vietnamese, verbally and written.

About Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest worldwide.Accor operates in 5,300 locations in over 110 countries. Its total capacity is approximately 777,714 rooms. It owns and operates brands in many segments of hospitality: Luxury (Raffles, Fairmont, Sofitel), premium (MGallery, Pullman, Swissôtel), midscale (Novotel, Mercure, Adagio), and economy (ibis, hotelF1). Accor also owns companies specialized in digital hospitality and event organization, such as onefinestay, D-Edge, ResDiary, John Paul, Potel & Chabot and Wojo.The company is headquartered in Issy-les-Moulineaux, France, and is a constituent of the CAC Next 20 index in the Paris stock exchange.

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