Front Office Manager

Front Office Manager

Not Specified
Not Specified

Job Description

Job Description

Monitors front office personnel to ensure guests receiving prompt, cordial attention and personal recognition
Supervises the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
Supervises the Health club team to ensure optimum membership levels are achieved and database and records kept accurately
Monitors Front Office, and particularly Guest Relations personnel, to ensure A/Club members and known repeat guests and other VIPs receive special attention and recognition
Promotes Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
Maintains inter-departmental relationships to ensure seamless customer service
Assumes overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
Inspects frequently for cleanliness and orderliness, the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival
Schedules and regularly conducts routine inspections of areas under his/her control
Maintains knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
Knows system recovery procedures and trains the team in these procedures Interprets computer reports
Compiles statistics for front office and provide reports relating to that area Continually checks the accuracy of room count
Approves upgrades and special amenities
Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
Conducts comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
Prepares efficient work schedule for all related departments, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
Be prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
Ensures departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.
Works with Human Resources Manager on manpower planning and management needs
Works with Financial Controller in the preparation and management of the Department's budget. Performs any other task assigned based on needs or requirements.

Work Experience

Communication skills are utilized a significant amount of time when interacting with others demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills
Proficient in the use of Microsoft Office and OPERA
Problem solving, reasoning, motivating, organizational and training abilities
Strong Leadership skills in managing teams Ability to manage complex relationships


Attractive salary
.Accommodation for local and other provinces in Vietnam ( with 3 meals/per day)
.Shuttle bus provide between Ba Na and Danang center
.Sun Care insurance

About Accor

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