Fraud Senior QA

1 Applied
Job Description



Job Description:

  • Regularly conduct monthly Quality Assurance and random checks, provide feedback to agents from Quality Assurance results and proposed solutions to supervisors.
  • Identify the agent's pain-points and provide suggestions to simplify processes and optimise performance.
  • Identify Training needs and organise Training interventions to meet quality standards.
  • Prepare and distribute training aids such as instructional material, handouts, evaluation forms and make presentations when necessary.
  • Standardize all documents/Standard Operating Procedure for Fraud team to make sure all processes are documented and easy to understand.
  • Coordinate with relevant teams to align and build the cross-functional process.
  • Monitor and update the features/processes from Regional and relevant teams to Fraud team.
  • Participate in discussion, meeting with Regional/local team to evaluate and review the feasibility of process/feature.


Requirements:
  • At least 2 year-experience in e-commerce/business administration/ finance & banking/ accounting.
  • Good at communication, problem solving and detail oriented.
  • Can speak English fluently as well as English writing, reading and listening.
  • Good at Microsoft office such as: excel, power point.
  • Strong organizational, planning, prioritisation skills.
  • Work independently and proactively take on new responsibilities where most needed.
  • Ability to multitask and perform in a constantly changing environment.
  • Humble and willing to learn every day.
  • Leadership skill is a plus.

JOB TYPE

Industry

About
Job Source: careers.shopee.sg

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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