Field Service Engineer

1-4 years
a month ago
Job Description

The Company is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. Despite employing almost 15,000
people worldwide, we have remained a family company, and are proud of our close-knit working environment. There are always two sides to working with us - the professional and personal. Together they add up to a more rewarding career, day in and day out

Role + Responsibilities:

  • Travel to customer site, inside or outside the region/country to perform services, such as: start-up and commissioning trouble shooting, maintenance contract work, diagnosis, and upgrade/update of instrumentation.
  • Determine possible system's faults prior to departing for on-site service calls, professional preparation for service visits (request type, tools, documentation, spare parts, Standard Operating Procedures (SOPs)/ Work Instructions, etc.
  • Knowledge and use of support systems and processes to professionally manage track, document, and effectively close service calls.
  • Professional interaction with customer and its representatives ownership of issues and escalation when appropriate, root cause problem analysis & resolution on site using personal as well as internal expertise.
  • Provide feedback to Sales and Marketing to report potential customer applications of THE COMPANY products.
  • Conduct training for customers staff on maintenance, repair, commissioning of The Company instrumentation.
  • Assist customers via telephone with product information and problem solving.
  • Develop and maintain a level of knowledge of all THE COMPANY products.
  • Site and/or factory acceptance test support. Arrange and follow-up Demo's & Trials at customer's site.
  • Handling of repairs / returns, Complaint management, Service database, Spare parts management / demo parts and instruments, Value added services.
  • Participate in international projects for starting-up and commissioning.
  • Adherence and respect of customer, local, THE COMPANY laws, regulations and procedures related to Health, Safety & Environment.

Qualification + Profile:

  • An engineering background to degree level (or industry-based equivalent) in electrical and electronics engineering, instrumentation, or mechanical engineering or related fields.
  • 1 - 4 work experience in the process industry or with instrumentation.
  • Didactical and educational skills.
  • Willingness to travel.
  • Good communication skills.

PERSOLKELLY is a joint venture established in 2016 between PERSOL HOLDINGS (previously Temp Holdings) and Kelly Services to cater to the rising workforce employment needs of the emerging Asia Pacific market. We are one of the largest workforce solutions providers in the region, spanning over 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

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