Field Service Engineer

Field Service Engineer

Persolkelly
Not Specified
Not Specified

Job Description



Role + Responsibilities
. Travel to customer site, inside or outside the region/country to perform services, such as: start-up and
commissioning trouble shooting, maintenance contract work, diagnosis, and upgrade/update of
instrumentation.
. Determine possible system's faults prior to departing for on-site service calls, professional
preparation for service visits (request type, tools, documentation, spare parts, Standard Operating
Procedures (SOPs)/ Work Instructions, etc.
. Knowledge and use of support systems and processes to professionally manage, track, document, and
effectively close service calls.
. Professional interaction with customer and its representatives ownership of issues and escalation
when appropriate, root cause problem analysis & resolution on site using personal as well as internal
expertise.
. Provide feedback to Sales and Marketing to report potential customer applications of E+H products.
. Conduct training for customers staff on maintenance, repair, commissioning of Endress+Hauser
instrumentation.
. Assist customers via telephone with product information and problem solving.
. Develop and maintain a level of knowledge of all E+H products.
. Site and/or factory acceptance test support. Arrange and follow-up Demo's & Trials at customer's
site.
. Handling of repairs / returns, Complaint management, Service database, Spare parts management /
demo parts and instruments, Value added services.
. Participate in the international projects for starting-up and commissioning.
. Adherence and respect of customer, local, E+H laws, regulations and procedures related to Health,
Safety & Environment.

Job Details

About Persolkelly

PERSOLKELLY is a joint venture established in 2016 between PERSOL HOLDINGS (previously Temp Holdings) and Kelly Services to cater to the rising workforce employment needs of the emerging Asia Pacific market. We are one of the largest workforce solutions providers in the region, spanning over 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

Job Source : www.persolkelly.com.vn

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