F&B Supervisor

2-5 years
Job Description


Job Description

  • Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
  • Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
  • Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
  • Take food and beverage orders according to guest's requirements and preferences
  • Deliver food & beverage services in accordance to departmental standards and procedures
  • Ensure that all food & beverage are served according to service standard
  • Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
  • Try to remember individual patron's names and their preferences to extend a personalized service
  • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
  • Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
  • Handle guests complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
  • Supervise and assist in assigned work station's activities and oversee the operation of outlet in the absence of management
  • Assist other Food & Beverage outlets with their operations during peak times or when required


Work Experience
  • High school education is minimum
  • Additional certification(s) in Food & Beverage will be an advantage
  • Good reading, writing and oral proficiency in both Vietnamese & English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Minimum 2 years of relevant experience in a similar capacity


Benefits
  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Develop your talent through learning programs by Academy Accor.
  • Opportunity to grow within your property and across the world!
  • Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

JOB TYPE

Function

Roles

About
Job Source: careers.accor.com

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest worldwide.Accor operates in 5,300 locations in over 110 countries. Its total capacity is approximately 777,714 rooms. It owns and operates brands in many segments of hospitality: Luxury (Raffles, Fairmont, Sofitel), premium (MGallery, Pullman, Swissôtel), midscale (Novotel, Mercure, Adagio), and economy (ibis, hotelF1). Accor also owns companies specialized in digital hospitality and event organization, such as onefinestay, D-Edge, ResDiary, John Paul, Potel & Chabot and Wojo.The company is headquartered in Issy-les-Moulineaux, France, and is a constituent of the CAC Next 20 index in the Paris stock exchange.

Career Advice to Find Better