E2E Logistics Performance, Senior Supervisor (QCC Team)-HCMC

3-6 years
Job Description

Job Description

Apply analytical expertise to ensure the real time response to potential service incidents and provide reporting services for key operations performance indicators to identify opportunities to improve service quality and drive down costs
- Increase E2E Logistics performance and compliance visibility
. Review and standardize E2E Logistics KPIs definition & logic
. Provide a single channel for clear visibility of E2E Logistics KPIs
. Less manual, more automated performance & compliance report/ tool
. Produce and distribute reports regarding the service quality for local & regional review. Ensure that reports are effective, timely and consistently analyzed to identify service disruptions as well as opportunities
- Ensure operations monitoring, controlling
. Pro-actively tracking of the performance to against agreed target and tracking compliance to adherence defined standards and processes
. Identify performance and compliance gaps on time
. Drive/ facilitate operations team's root causes analysis and corrective action plan in case exceptions happen
. Promptly and independently initiate corrective action in the event of problems or identifiable service disruptions in order to maintain the given service commitments to customers
. In case of critical failure detection or repeat of non-conformity, immediately feedback to corresponding operations lead for reason and resolution & follow up closure
- Drive E2E Logistics performance continuous improvement
. Responsible to hold periodic review with functions, and walk through existing performance and any potential plans
. Identify possibilities that improve the efficiency of process by using improvement methods (e.g. SIX Sigma DMAIC)
. Provide analytical solutions to drive/facilitate operations team's root causes analysis
. Advise or participate on implementation of projects from a Quality point of view to drive the continuous improvement
Any other ad-hoc requests/ projects

Job Requirements

- 3 years of relevant working experienced (preferably in the operations area)
- Bachelor Degree or equivalent
- Skills
. Data skill (SQL/ Power BI) is highly desirable
. Effective analytical problem solving skills & high-level reasoning
. Well-developed planning and organisation skills
. Effective communication skills in English
. Can do attitude with a well -balanced sense of perspective, sense of humour
. Advanced Software Skills (excel, access)
- Competences
. Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of the parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.
. Teamwork: Works co-operatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
. Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
. Self Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive



Job Source: www.lazada.com

Lazada Group is an international e-commerce company founded by Maximilian Bittner, Mads Faurholt, Stefan Bruun, and Raphael Strauch with the backing of Rocket Internet in 2012,and owned by Alibaba Group. In 2014, Lazada Group operated sites in multiple countries and had raised approximately US$647 million over several investment rounds from its investors such as Tesco, Temasek Holdings, Summit Partners, JPMorgan Chase, Investment AB Kinnevik and Rocket Internet.

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