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Director, Agency Management Development

Chubb
Vietnam
5-7 Years
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  • Posted 15 hours ago
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Job Description

Job Description

  • Strategic Execution (25%)
  • Translate Company Vision & Mission into Action:
    • Break down AVP, AMD directives into regional goals by week/month: APE, active advisor count, new recruits.
    • Cascade these goals to Managers via monthly business planning meetings.
  • Lead Quarterly Territory Reviews:
    • Organize and chair Territory Business Review (TBR) meetings with 7 Managers.
    • Present each Manager's actual vs. target performance (APE, Activation, EHC, Dropout).
    • Use Smart Agency dashboards to pinpoint weak zones and deploy correction plans.
  • Drive Campaign Implementation:
    • Assign Champion Hubb/AVP campaigns to specific Managers with timelines and KPIs.
    • Monitor local campaign execution (e.g. AVP presentation, brand videos, agent storytelling).
    • Ensure that client experience and branding activities are embedded in team meetings.
  • Frontline Business Quality Control:
    • Ensure all sales activities conducted by the team comply with internal quality standards and regulatory requirements.
    • Coordinate with compliance, underwriting, and operations teams to resolve quality-related issues quickly and effectively.
    • Support initiatives that enhance the sales quality (K2/P13)
  • Manager Development: (25%)
  • Manager Recruitment:
    • Build relationship, setting appointment to attract candidate for manager
    • Identify and recruit new manager through direct referrals, recruitment sessions, and collaboration with existing team members
  • Capability Reviews & IDPs:
    • Hold monthly 1-on-1 capability review sessions with each Manager.
    • Identify low-performing Managers and design 90-day Improvement Plans (e.g. recruitment turnaround, team rebuilding).
  • Onboarding New Managers:
    • Lead induction sessions for newly promoted Managers (structure, KPIs, onboarding checklist).
    • Assign senior Manager buddies to mentor new leaders in their first 2 months.
  • Facilitate Learning Forums:
    • Chair monthly Best Practice Exchange or Sales Playbook Clinics with all Managers.
    • Invite top ALs to share proven practices in coaching, recruitment interviews, or closing techniques.
  • Business Oversight (25%)
  • Field Operations Monitoring:
    • Conduct 2 field visits/month to review team meetings, observe agent coaching sessions.
    • Audit AL team structure: % activation, onboarding hygiene, lead utilization, tool adoption.
  • Recruitment & Manpower:
    • Ensure recruitment plan yields 3 new ALs/Manager/month; review weekly recruitment funnel.
    • Monitor onboarding ratio (Target: 30 active agents per Manager) and highlight red-flag zones.
  • Handle Escalations:
    • Support Managers in resolving difficult cases: agent disputes, code terminations, or compliance issues.
    • Liaise with AVP, AMD, DS, ICD, or HR on cross-functional blockers or structural decisions.
  • Cultural Engagement & Leadership (25%)
  • Promote AVP Spirit:
    • Integrate AVP themes into every team communication: freedom, ethics, professionalism.
    • Reinforce messaging through storytelling, agent spotlight videos, and success case sharing.
  • Plan Regional Engagement Activities:
    • Run quarterly Recognition Days for top advisors/ALs (based on APE or Recruitment).
    • Launch seasonal office contests (e.g., Freedom Growth Sprint or Recruit Like a Leader).
  • Be a Visible Leader:
    • Post weekly updates or shoutouts on internal groups (Zalo, Workplace, Email).
    • Show presence at onboarding, events, and field visits to lead by example and build trust.
Qualifications

  • Bachelor's degree
  • In-depth knowledge and understanding of life insurance business and operations in Vietnam.
  • At least 5 years experiences at management level.
  • Strong knowledge of sales operations model, activities management, agency recruitment.
  • Good at analytical and problem-solving skills, with the ability to assess complex issues and develop effective mitigation strategies.
  • Strong leadership and managerial skills, with the ability to influence and drive change across the function.
  • Great stakeholder management, with proven ability to work collaboratively and build relationships with internal and external stakeholders.
  • Ability to effectively translate compliance-related information and requirements to all levels of the organization.

More Info

Job Type:
Permanent Job
Industry:
Insurance
Function:
Insurance
Employment Type:
Full time

About Company

Chubb

Job ID: 148241575

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Last Updated: 23-05-2026 07:18:01 PM
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