Data Analytic Associate-Customer Care

Data Analytic Associate-Customer Care

Lazada Group
3-6 years
Not Specified

Job Description

Job Description

. Manage data source, fine-tune scripts, and document properly Customer Care portal (which contains most of the dashboards for Customer Care department)
. Design / perform business-oriented, comprehensive, accurate reporting system/ analysis to monitor the performance of the Customer Care department, to locate problems, and to discover potential enhancement opportunities.
. Perform ad-hoc analysis to drill down into certain business challenges, providing conclusions and advice based on data analysis.
. Help to summarize data analysis requirements to conduct data application projects.
. Train operating skills to colleagues for understanding data insights and handling basic data analysis skills.
. Build forecasting models by Python.

Job Requirements

. Bachelor's degree (or above) majoring in statistics, mathematics, computing, business analytics or related fields.
. At least 3 years experience in Business Intelligence or Data Analytics-related roles.
. Having experience in online shopping and good knowledge of eCommerce industry is a plus.
. Excellent presentation skills and strong knowledge of Microsoft PowerPoint and Excel Pivot.
. Proficient in English communication, SQL and Python (Machine learning libraries).
. Strong customer orientation.
. Proactive in dealing with issues, highly energetic and self-motivated.
. Ability to pay attention to detail and can work under tight deadlines with minimum supervision.

Job Details

Employment Types:


About Lazada Group

Lazada Group is an international e-commerce company founded by Maximilian Bittner, Mads Faurholt, Stefan Bruun, and Raphael Strauch with the backing of Rocket Internet in 2012,and owned by Alibaba Group. In 2014, Lazada Group operated sites in multiple countries and had raised approximately US$647 million over several investment rounds from its investors such as Tesco, Temasek Holdings, Summit Partners, JPMorgan Chase, Investment AB Kinnevik and Rocket Internet.

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