Nhn v hon thnh ch tiu (KPIs) theo tng thi k ca v tr Chuyn vin Quan h Khch hng u tin
Tun th cc chin lc v nh hng kinh doanh ca cc cp lnh o
Tham gia y cc hot ng bn hng, o to
Qun l v chm sc khch hng thuc nhm khch hng cao cp ca n v
xut/Kin ngh vi lnh o n v v cch thc pht trin khch hng nhm khch hng cao cp ca n v
a ra cc sng kin/gi xc ng trong cng tc chm sc khch hng, phc v khch hng nhm ti a ha cc hot ng dch v khin khch hng hi lng v trn mc hi lng
Cc cng vic hng ngy:
Ch ng qun tr danh mc KH nm gi, theo di kt qu bn hng v tnh hnh thc hin KPI ca mnh m bo nng sut ti a
Tm kim v xy dng quan h khch hng cao cp nhm bn cc sn phm ngn hng ti cc khch hng
Qun l danh mc khch hng v khch hng tim nng
Bn, bn cho v ti a ha vic bn hng cho khch hng cao cp
Trc tip nhn yu cu t khch hng v thc hin giao dch cho khch hng tun th quy nh ca ngn hng
Chm sc khch hng theo qui nh v yu cu ca ngn hng gip khch hng trung thnh vi ngn hng
Phi hp vi cp qun l trin khai cc k hoch kinh doanh, hot ng bn.
Qun l v phi hp vi cc b phn lin quan t chc cc chng trnh chm sc KH, cc s kin c bit tri n KH, cc chin dch bn hng, cc hot ng o to v hun luyn
Chm sc v xy dng mng li quan h khch hng cao cp nhm pht trin v m rng danh mc KHUT, Ti a ha vic khai thc/bn cho danh mc KHUT
Thc hin cc sng kin v cng vic nng cao tri nghim khch hng
Tun th nghim tc Ni quy lao ng/ Qun tr ri ro ca Ngn hng
Yu Cu Cng Vic
Trnh Hc vn: Tt nghip t i hc tr ln mt trong cc chuyn ngnh: Ngn hng, ti chnh, qun tr kinh doanh, u t, bo him, bt ng sn, chng khon hoc cc chuyn ngnh c lin quan khc
Kin thc/ Chuyn mn C Lin Quan
Am hiu cc sn phm, dch v ti chnh - ngn hng dnh cho khch hng u tin, khch hng cao cp (c nhn)
Cn c kinh nghim 2 nm tr ln trong lnh vc ngn hng ti chnh , u t hoc lnh vc dch v cao cp (nh khch sn/ du lch)
C kh nng lm vic c lp v phi hp
Tt nghip i hc chuyn ngnh ti chnh/ngn hng/kinh t/ marketing, khch sn.
Quan h rng, c kh nng chm sc KH cao cp.
Cc K Nng
K nng chm sc KH c th, xy dng quan h v pht trin mng li KH cao cp tt.
K nng m phn thng lng, bn hng v gii quyt vn tt.
C k nng quan h v giao tip tt
Cc Kinh nghim Lin quan: C kinh nghim trong vic bn hng, chm sc KH cao cp.
Cc nng lc cn c:
Am hiu su rng cc sn phm dch v dnh cho KH cao cp
C kinh nghim hiu bit tt v sn phm u t v bo him
Kh nng chu c p lc cng vic.
C tc phong chuyn nghip.lun tun th trung thc v minh bch, m bo s tin tng t pha lnh o v khch hng
Ch ngy php hp dn theo cp bc cng vic, c hng ch du lch h
Bo him bt buc theo lut lao ng + Bo him VPBank care cho CBNV ty theo cp bc v thi gian cng tc
c tham gia cc kha o to ty thuc vo Khung o to cho tng v tr
Thi gian lm vic: t th 2 th 6 & sng th 7
Mi trng lm vic nng ng, thn thin, c nhiu c hi hc o to, hc hi v pht trin; c tham gia nhiu hot ng vn ha th v (cuc thi v th thao, ti nng, hot ng teambuiding...)
