We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!
This role is an onsite opportunity.
As a Customer Support You Will
Answer support phone lines and emails
Resolve technical issue/errors related to company's web services.
Train customers to use their web account.
Work with EDI mapping in upgrading EDI maps.
Track support inquires through the support CRM ensuring the customer issue is resolved.
Follow-up on unacknowledged transactions
Set-up and maintain EDI trading partner relationships as needed.
Any other duties as assigned by supervisor.
Requirements For Success
Strong communication skills both written and verbal English; Ability to communicate thoughts and information clearly and concisely.
Experience in Customer Service, Technical Support or related field preferred
Must be customer-service oriented; Actively look for ways to help people.
Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times.
Must have a strong attention to detail; Careful about detail and thorough in completing work tasks.
Efficient able to handle and resolve client issues quickly and accurately.
Ability to work in a dynamic and fast-paced environment.
Working Time: 40 hours/Week . Working at least 03 days/week at the nightshift (9:00 PM 6AM) and 2 days in flexible shifts.
Willingly to work at weekends
Who is TrueCommerce
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance: P&G, Schneider Electric, TJ Maxx, Office Depot, and many more.
