Customer Support Executive

Customer Support Executive

2-5 years
Not Specified

Job Description

Job Description

Main Accountabilities:
  • Provide the full suite of customer service offerings (including bookings, enquiries, supply requests) to Key Account customers in addition to customized contracted services (eg Reporting etc.)
  • Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution
  • Proactively inform customers on shipment delays and potential service failures
  • Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers
  • Work with Gateway, Operations and the DHL Network to achieve promised transit times, service levels and other contracted service requirements for Key Account customers
  • Actively handle customers billing enquiries by liaising with Finance to ensure satisfactory resolution
  • Complete weekly, monthly and quarterly reports as required by customers, management and/or the sales team per prescribed time frames/intervals
  • Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage
  • Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SII, TDD and the use of eCom tools)

Why DHL Express
DHL Express is the most international company in the world. A company that pioneered cross border express shipping in 1969 and now operates in more than 220 countries and territories worldwide.
We facilitate international trade, we support businesses to go global and we help ensure the world stays connected. In short, we connect people and improve lives and it's our 100,000 strong team of International Specialists that make it happen.
We have a truly unique culture at DHL Express. And we're proud to have been recognized by Great Place To Work and Fortune Magazine as the No. 1 World's best workplace 2021!

DHL Office, 6 Thang Long, Ward 4, Tan Binh District

Huy, Vo Duc
HR Department

DHL Express Vietnam
6 Thang Long, Ward 4, Tan Binh District
70000 Ho Chi Minh
0283 948 0539
[Confidential Information]

Requisition ID

About DHL

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year

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