Customer Success Executive

Customer Success Executive

SnapHunt Pte Ltd
Other - Vietnam
2 - 5 Years
Not Specified

Job Description

Job Description :

  • Be part of a high growth SaaS Startup
  • A role that offers a breadth of learning opportunities
  • Attractive salary along with excellent performance-based incentive plan
  • The Job
    As a Customer Success Executive, you will be involved in all aspects of customer interactions including engaging, retaining and maintaining good relationships with your portfolio of clients. You will also be supporting client needs, manage accounts, provide product demos and educate customers as and when required.
    Your responsibilities include :
    • Driving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion.
    • Collaborating with the sales team on account strategy development for assigned customers.
    • Following the best practices, metrics and goals set by Customer Success Lead.
    • Gauging customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
    • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
    • Providing feedback and advocacy on customer pain-points to internal teams.
    The Profile
    • You ideally possess an MBA degree from a top tier institute.
    • You have at least 2 years experience within a Customer Success role, ideally within the E-Commerce industry.
    • Prior experience as an early member in a well known startup would be a distinct advantage.
    • You have excellent interpersonal as well as written and verbal communication skills.
    • You are excellent at managing both stakeholders and customers.
    • You are a strong networker & relationship builder.
    • You are highly goal-driven and work well in fast-paced environments.
    • You are adaptable and thrive in changing environments.

    Funded by well known Venture Capital, our client is an early stage email marketing software system.The company is one of the first platforms that enables enterprise marketers generate custom emails, ensuring brand governance and making a positive impact on customers

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