Customer Success Executive

Customer Success Executive

SnapHunt Pte Ltd
Ho Chi Minh
1 - 7 Years
Not Specified

Job Description

The Offer

  • Be part of a high-growth SaaS Startup
  • Grow within your role - opportunities to advance your career
  • Attractive salary along with excellent performance-based incentive plan

The Employer
Funded by well-known Venture Capital, our client is an early-stage email marketing software system. The Company is one of the first platforms that enables enterprise marketers to generate custom emails, ensuring brand governance and making a positive impact on customers.

The Job
As a Customer Success Executive, you will be involved in all aspects of customer interactions including engaging, retaining and maintaining good relationships with your portfolio of clients. You will also manage accounts and support client needs, provide product demos and educate customers as and when required.
Your responsibilities include:
Driving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion.
Collaborating with the sales team on account strategy development for assigned customers.
Following the best practices, metrics and goals set by Customer Success Lead.
Gauging customers’ levels of engagement with the Company.
Provide insights to customers to ensure that they get the most out of the platform with the aim of growing the customer base.
Providing feedback and advocacy on customer pain-points to internal teams.
The Profile
You ideally possess an MBA degree from a top tier institute.
You have at least 2 years experience in a Customer Success role, ideally within the E-Commerce industry.
Prior experience as an early member of a startup would be a distinct advantage.
You have excellent interpersonal as well as written and verbal communication skills.
You are excellent at managing both stakeholders and customers.
You are a strong networker & relationship builder.
You are highly goal-driven and work well in fast-paced environments.
You are adaptable and thrive in changing environments.
Ref : 92950311

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