Customer Solutions, Consultant

Job Description

If you believe in better, we'd love to hear from you.
WE ARE LOOKING FOR .....At AIA we do things differently to make a healthy difference in people's lives. That difference starts with every individual at AIA. We provide an environment and culture that helps our people live well and enjoy a meaningful life, at work and at home. We're serious about helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. If you want to make a healthy difference everyday - for yourself and others - then we want to hear from you
The Opportunity:
We are looking for Customer Solutions, Consultant to Work with stakeholders to understand business problems and develop effective solutions within Customer Office and across the enterprise. Work with the leadership team to recommend ideas and solutions for digitalization to achieve department/company goals, articulate business case and drive the development.
Roles and Responsibilities:
Analyze data & insights to come up with business solutions (40%)

  • Evaluatedataandinsightsforcomprehensivedigital product strategyplanning/ solutions
  • Collaboratewithstakeholdersduringthevisioningandconceptdevelopmentofaproduct to ensure product aligned withcompanymissionandgoals
  • Establishinitiativesandalignwithcross-functionalobjectives
  • Act as subject matter expert for digital and technology solutions to business problems

Articulate into business case, plan and business/user requirements (30%)
  • Consolidatedataintouserstoriesandnecessaryproductrequirements
  • Translate understandingintoend-to-endcustomerexperience to ensureintegrationanddependency
  • Establishtimelinesandproductbenchmarks and provide clear milestone for deliverables

Follow through the execution to deliver the project (30%)
  • Follow through the productroadmap from planning to deployment and effectively collaborate with PMO for benefits realization
  • CollaboratewithUI/UXteam,productscrumteam, productleaderstoestablishtimeline,workflows&goals
  • Ensure the deliverables met with timelines and KPIs

Job Requirements:
  • University Graduate
  • 5+ years in a Software Product Strategy or Product Management discipline in a Software environment
  • Candidates with experience in Life Insurance industry is preferred
  • A strong foundation in technology, digitalization and analytics
  • Proficiency with personal and project productivity tools including MS Office, MS Project and familiarity with online collaboration tools such as Miro, Whimsical, and others.
  • Strong analytical and problem-solving skills to identify key issues and discuss the issues effectively
  • Confident and strong communication skills Strong leadership skills Be able to challenge and engage in conversations with stakeholders. Able to guide/ facilitate teams
  • English verbal & written at proficiency level

AIA Group Limited, often known as AIA , is a Hong Kong-based American multinational insurance and finance corporation. It is the largest public listed life insurance and securities group in Asia-Pacific. It offers insurance and financial services, writing life insurance for individuals and businesses, as well as accident and health insurance, and offers retirement planning, and wealth management services, variable contracts, investments and securities.

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